Branch Manager - North Atlanta

The Branch Manager is responsible for launching, leading, and growing a newly opened Service Master restoration and reconstruction branch serving the North Atlanta market. This role has full accountability for operational excellence, financial performance, and market development, with a strong emphasis on insurance carrier–driven work. The Branch Manager will ensure strict adherence to Service Master brand standards, carrier program requirements, and industry best practices while delivering high-quality mitigation and reconstruction services to both residential and commercial clients.

• Direct all branch operations including water, fire, mold, storm, and specialty restoration services, as well as reconstruction projects.
• Ensure rapid, professional emergency response consistent with Service Master brand expectations and carrier service level agreements (SLAs).
• Enforce Service Master operating procedures, quality assurance standards, and documentation requirements.
• Oversee project lifecycle management from first notice of loss through final completion, ensuring schedule adherence, scope accuracy, and cost control.

• Manage day-to-day performance within carrier programs, including compliance with estimating guidelines, pricing, documentation, and cycle times.
• Serve as the primary escalation point for insurance adjusters, carrier representatives, and third-party administrators.
• Ensure estimates, supplements, and invoicing are accurate, timely, and aligned with carrier expectations and Service Master protocols.
• Monitor KPIs tied to carrier scorecards and implement corrective actions as needed.

• Own branch P&L performance, including revenue growth, gross margin, labor efficiency, and overhead control.
• Develop and manage annual budgets, forecasts, and production targets.
• Review job costing and financial reports regularly to ensure profitability across mitigation and reconstruction services.
• Drive disciplined collections and cash flow management in coordination with corporate and carrier billing requirements.

• Recruit, hire, train, and retain high-performing staff including project managers, estimators, technicians, and administrative personnel.
• Ensure all field and office staff are trained in Service Master standards, carrier requirements, and customer service expectations.
• Establish clear performance expectations and conduct regular coaching and performance reviews.
• Foster a culture of accountability, professionalism, safety, and continuous improvement.

• Execute a carrier-centric business development strategy focused on adjuster relationships, program performance, and referral consistency.
• Maintain strong relationships with local and regional insurance adjusters, agents, property managers, and commercial accounts.
• Support Service Master national account initiatives and regional marketing efforts.
• Represent the brand professionally within the Savannah and coastal Georgia market.

• Ensure exceptional customer service throughout the claims and reconstruction process.
• Proactively resolve customer concerns, complaints, and escalations to protect carrier relationships and brand reputation.
• Monitor customer satisfaction metrics and implement improvements where necessary.

• Ensure compliance with all Service Master franchise requirements, carrier program standards, and applicable…