Membership Systems Administrator

Membership Systems Administrator page is loaded## Membership Systems Administrator locations:
Canton, GA:
Cecil Pruett Community Center YMCAtime type:
Part time posted on:
Posted Todayjob requisition :
R0011653

As a thought-leader and best-in-class provider in education, wellness, youth development, and community-building, The YMCA of Metro Atlanta is one of the oldest and most essential non-profits serving in Atlanta. Today, we’re looking for you to join us as we carry out our mission to positively impact lives and communities across the state.  At the Y, we’re an association of like-minded people (staff, volunteers, and members), on the forefront of a movement to ensure that everyone -- especially children -- experience an equal opportunity to reach their full potential.

In the course of a year, we provide more than 3,000 children, ages 6 weeks through Pre-K with high-quality literacy and STEAM-infused learning; give 58,000 youth and teens access to sports, aquatics, day and resident camps, teen leadership development programs, and employment opportunities; provide over 200,000 members with programs, services, and facilities to enjoy connection and maintain wellness regardless of age;

and engage over 25,000 volunteers and donors from across Atlanta to share in the gift of supporting their communities.
** NATURE AND SCOPE:
** Under the direction of the Executive Director and Membership Engagement Director, the Membership Systems Administrator will build personalized relationships and will provide administrative support for the Decatur Family YMCA Membership Department. The Membership Systems Administrator will be responsible for working with members and program participants to ensure current and retained membership accounts while processing incoming payments, providing alternative payment options for members who are experiencing financial hardship, and maintaining member accounts including membership changes, holds and cancellations.

Membership Systems Administrator will also perform data entry, typing, filing, mailing, phone communications, SPIRIT processes, and member services. Membership Systems Administrator must perform program responsibilities in accordance with the policies, organizational competencies, mission, and values established by the YMCA of Metro Atlanta.
** RESPONSIBILITIES (including, but not limited to):
*** Adhere to and implement all policies and procedures listed in the Membership Administrator's Handbook, facility policies and procedures related to Membership.
* Ensure privacy requirements are met by not sharing personal information about members and program participants, including but not limited to: phone numbers, addresses, program attendance, financial information, and personal/financial situations.
* Handle membership record keeping and ensure that Membership staff are completing membership records completely and accurately.
* Promote YMCA programs, register participants, and use SPIRIT system for receipting memberships/programs.
* Adhere to and implement all policies and procedures listed in the Membership Administrator's Handbook and Recovery Handbook, facility policies and procedures related to Membership.
* Handle all record-keeping and invoicing of annual/semi-annual memberships.
* Demonstrate ability to communicate the overall value of belonging to the Y as a well as the benefits of the branch and Y as a whole.
* Arrive to work on time and adhere to dress-code expectations.
* Participate in membership retention and customer-service functions as needed.
* Demonstrate proficiency in selling Y memberships to families and individuals while providing excellent service.
* Remain educated and up to date on all current issues regarding Y programs and events at both the Association and branch levels.
* Attend all required staff meetings and trainings, including but not limited to SPIRIT POS, SPIRIT Membership Administrator/Back Office, and Coach Approach Training for Membership.
* Perform team assignments associated with the annual "Y it Matters" Giving Campaign.
* Monitor and maintain all functions related to collections through recovery calls and/or written correspondence, account…