Field Service Supervisor

FM Generator is seeking a detail-oriented scheduling champion who is accountable for ensuring optimal daily, weekly, and monthly schedules are developed and implemented in a timely manner across FM’s service territory. The
Field Service Scheduler
will work closely with our Service and Contracts team members to understand and communicate all scheduling priorities and needs, ensuring jobs are fully qualified and are scheduled to meet contract obligations. Based at our headquarters in Canton, MA, this position requires constant phone and database utilization in a fast-paced service environment.

• Creates monthly and further reaching schedule outlines across all assigned territories, integrating new accounts
• Develops daily and weekly technician schedules to ensure efficient use of time and resources, capturing all available obligations and opportunities
• Qualifies all work prior to scheduling, reviewing customer, location, and equipment information history, and notes, as well as checklists, photos, previous parts utilized, open recommendations, and pending jobs
• Ensures ERP data is verified and updated against for changes in equipment, location, and customer records
• Follows up on outstanding work recommendations and proposals for potential inclusion in upcoming schedule and identifies other revenue generating and efficiency saving opportunities
• Understands scope of work for all assigned services to schedule appropriate time on site, ensure technicians are qualified to do required work, and logistical needs will be met
• As necessary, contacts customers to initially confirm dates and times of scheduled services

• A bachelor’s degree is preferred, combined with a minimum of one to three years of hands‑on experience in a similar role
• Ability to analyze and act upon complex data from database
• Excellent verbal and written communication and customer relations skills
• Strong organizational skills and detail orientation required