Customer Service Representative Canton, MA

Customer Service Representative Canton, MA

Boston, MA, US At Cosentino we are looking for a Customer Service Representative located in Canton, MA who will have the opportunity to work in a multinational environment, in full expansion, surrounded by numerous challenging projects that you can be part of. As a Customer Service Representative, we expect you to deliver excellent customer service acting as a key liaison between our customers and our company by assisting with general inquiries regarding but not limited to: pricing, products, availability of inventory, delivery schedules, order confirmations, and invoicing and collections.

Responsible for developing and maintaining customer relationships by handling different operative responsibilities. Processing, monitoring, and following up on customer purchasing orders. Ensuring effective service and administrative support to customers by providing material delivery information and following up on the order status, informing actively customers and sales team in case of discrepancies. Providing information to customers about material lead times, product availability, and pricing through efficient, prompt, and friendly communication with the aim of maintaining excellent customer service.

Creation of invoices and corrections, if necessary, as well as returns of material. Scheduling visits to the showroom, leading material views & reservation of specific material. Solving customer issues from order to delivery and maintaining customer account receivables. Providing customer support over the phone, face-to-face, and via email. Performing analysis in SAP as requested by General Manager, Operations Manager or the sales/promotion force.

Managing and maintaining the showroom; this includes ordering and stocking supplies needed, maintaining equipment, and placing marketing materials. Logging attending to daily visitors and events, recording each visitor/event into Sales Force. Support the sales team by, preparing sample shipments for customers and end-users, checking stock of materials when requested, as well as highlighting any possible stock issues that may arise to help them achieve and exceed sales targets.

Other tasks upon request of the manager. Roles and responsibilities may evolve based on business needs; additional duties may be assigned without prior notice or consent.

Experience

Required:

3+ years of experience in Customer Service. 2+ years of experience with invoicing and order entry.

Education Required:

High School Diploma/GED. Knowledge

Required:

Computer literacy to a relatively high standard:
Outlook, Excel, Word.

Skills Required:

Excellent customer service skills, experience working directly with end customers within a fast-moving and dynamic organization. Ability to multi-task and work in an extremely fast-paced environment. Exceptional customer-facing and interpersonal skills, both written and verbal.

At Cosentino, you will join a company:
With an international mindset and presence in 80+ countries With an amazing growth story, sustained by extraordinary innovation with products such as Silestone®, Dekton® and Sensa by Cosentino® In which you will be able to grow your career and develop your leadership skills The hourly range for this position is between $23-25 per hour. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.

This position is also eligible Potential Annual Award depending on individual performance and Company performance, in accordance with the terms of the Company's plan. Benefits:
The Company offers the following benefits for this position, subject to applicable eligibility requirements, including Medical, Dental, and Vision Insurance, Short-term and Long-term Disability and Basic Life and Supplemental Insurance. You will also be eligible to enroll in our 401(k) Retirement Plan, starting the first of the month. Paid time off:
Vacation time will be accrued monthly and will be subject to change per the Company's policy updates. 5 days of sick time. Full-time employees will receive 2 floating holidays to use each year. If hired after July 1, employees receive 1 floating holiday to use for that calendar year.

About Cosentino At COSENTINO, our purpose is to inspire People through innovative and sustainable spaces. We are the world-leading producer of architectural and decorative surfaces. Our products are designed to provide innovative and…