AR Claims Analyst

120 Royall Street, Suite 101, Canton, MA 02021, USA

• Process and post customer payments, including checks, ACH, wire transfers, and credit card transactions accurately and timely.
• Investigate and resolve complex billing, payment discrepancies, and claims such as unauthorized deductions, shortages, pricing errors, and customer disputes.
• Pull supporting documentation for deductions and coordinate with internal teams for timely resolution and approval.
• Process deduction clearances and proactively escalate inconsistencies or missing information to management.
• Coordinate with the sales team to validate deductions and ensure alignment with contract terms and promotional agreements.
• Attend weekly AR meetings; provide detailed status updates on aged receivables and prioritize collection efforts based on risk exposure.
• Prepare weekly and monthly analytical reports related to chargebacks, deductions, aging, and collection activities to provide visibility to management.
• Maintain accurate records of AR activities, dispute resolution progress, and communications for audit and compliance purposes.
• Monitor customer account balances and identify elevated risk accounts requiring immediate attention or escalation.
• Partner with the customer service team to support invoice reissuance, proof delivery requests, and order hold releases.
• Support monthly, quarterly, and year-end closing activities by reconciling AR sub‑ledger to the general ledger.
• Assist in developing SOPs and continuous improvement initiatives for AR and claims workflows.
• Participate in system enhancement projects, including ERP upgrades and automation tools aimed at improving AR efficiency.
• Provide ad hoc financial analyses, dashboards, or metrics as required by the Accounting Manager or Finance leadership.

• A minimum of 1–5 years of experience in Accounts Receivable, claims, collections, or a related accounting role.
• Experience in working with high-volume transactions and customer account reconciliation.
• Experience with SAP.

• Strong verbal and written communication skills, with the ability to communicate effectively across departments and with customers.
• Advanced proficiency with MS Office Suite – specifically Excel.
• Strong analytical skills with high attention to detail and accuracy.
• Ability to manage multiple priorities and meet deadlines in a fast‑paced environment.
• Demonstrated problem‑solving skills with a proactive and solution‑oriented mindset.
• Basic knowledge of ERP such as SAP, or similar platform is a plus.
• Experience with EDI.
• Builds Customer Loyalty – Effectively meets internal/external customer needs; building productive customer relationships; taking responsibility for customer satisfaction and loyalty.
• Manages Work – Effectively managing one’s time and resources to ensure that work is completed efficiently.
• Stress Tolerance – Maintains focus and productivity under pressure; adapts to dynamic priorities and fast‑paced environments.
• Work Standards – Sets high performance standards and demonstrates accountability for accuracy and results.
• Contributes to Team Success – Collaborates effectively across functions; supports team goals and fosters a cooperative work environment.
• Initiates Action – Proactively identifies opportunities for improvement, takes initiative to resolve issues before escalation.
• Detail‑Oriented – Ensure completeness and accuracy in payment application, reporting, and deduction documentation.
• Problem Solving – Applies analytical thinking to resolve complex claim issues and customer disputes.
• Communication – Clearly conveys information across teams, capable of writing professional emails and reports.

Equal Opportunity Employer
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