Fraud Investigator

Fraud Investigator

Rockland Federal Credit Union

Canton, MA

$38.00 - $42.00 per hour (excluding fringe benefits or potential incentives).

• Entry level

• Full-time

• Legal

• Banking

• Serves as a subject matter expert in digital payments, card fraud, ACH and wire activity, account takeover, synthetic identity theft, and other emerging scam typologies.
• Monitors and analyzes alerts generated through Verafin, NICE Actimize, and Keystone for potential fraud or identity theft.
• Investigates suspicious or unauthorized activity involving Payrailz A2A, debit/credit card transactions, mobile deposits, online banking, and new member account openings.
• Prepares well‑written detailed investigation summaries, documenting findings, evidence, and financial impact.
• Identifies and documents Identity Theft Red Flags in accordance with the Red Flag Program, ensuring that detection, response, and mitigation actions are properly logged.
• Conducts root‑cause analysis of confirmed identity theft incidents and recommends enhancements to member authentication, new account verification, or monitoring controls.
• Works collaboratively with BSA, Account Services, IT, Member Solutions and Branches to respond quickly to red‑flag alerts, account takeovers, and compromised identities.

• Plays a key role in documenting and monitoring Identity Theft Red Flags in accordance with RFCU's Identity Theft Prevention Program and the regulatory requirements, maintaining documentation and ensuring compliance with the institution's written program.
• Monitors key indicators of identity theft (e.g., suspicious address changes, unusual account activity, discrepancies in identification documents).
• Updates Red Flag risk assessments, reporting metrics, and control documentation at least annually or as fraud trends evolve.
• Assists in the training of employees on identity theft prevention, detection, and response procedures.
• Prepares regular compliance reports for management and the Board of Directors, highlighting patterns, controls, and emerging threats.

• Collaborates with BSA team to identify suspicious activity for Suspicious Activity Report (SAR) consideration.
• Maintains working knowledge of Regulation E, BSA/AML, FACTA, NACHA, and FFIEC guidelines relevant to fraud and identity theft.
• Participates in 314(b) information sharing and maintains communication with law enforcement as appropriate.

• Develops and maintains fraud and  metrics, dashboards, and monthly reports for management and regulatory review.
• Supports the testing, tuning, and implementation of new fraud‑detection rules and AI/ML models within Verafin and Actimize.
• Assists with the integration of fraud and identity theft controls across RFCU systems, including Keystone and Payrailz.
• Contributes to the creation and maintenance of departmental policies, procedures, and member communication templates related to fraud and identity theft.
• Serves as a technical and procedural resource to Fraud Analysts and BSA staff.
• Provides ongoing coaching, training, and guidance on fraud typologies and Red Flag response.
• Leads periodic case reviews and post‑incident debriefs to strengthen institutional knowledge and resilience.
• Additional duties as assigned.

RFCU offers a comprehensive benefits package, including Cigna medical benefits, dental benefits, vision benefits, a 401(k) plan with company match and profit‑sharing potential, flexible health and dependent care plans, and life, AD&D, and LTD insurance. We also provide a generous and flexible tuition reimbursement program, along with a PTO package designed to help employees recharge and enjoy time with family and friends.

Rockland Federal Credit Union is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

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