Relationship Banker Operations Specialist

Thank you for visiting Harbor One Bank Careers. We are always looking for talented individuals to join our growing team. Whether you're ready to apply or still waiting for the perfect opportunity, you've come to the right place.

The Relationship Banker Operations Specialist will ensure the day-to-day banking center operations are completed effectively, efficiently, accurately, and are compliant with the Bank's policies, procedures and objectives. This position requires a strong knowledge of the various regulations and banking laws to ensure adherence. This role also serves as the security, technology, and operations liaison for the banking center.

This cross-functional team member is empowered to create an exceptional customer experience by meeting customer needs and delivering solutions from greeting through fulfillment. A thorough knowledge of the Bank's products, services, and digital capabilities will be required to provide suitable recommendations to customers.

For over a century, Harbor One has remained steadfast in its mission: total commitment to our customers, our communities, and our colleagues. Founded in 1917 to meet the evolving financial needs of local communities, we continue to honor that legacy by empowering and strengthening the neighborhoods where our customers and employees live and work.

With 30 branches across southeastern Massachusetts and Rhode Island, along with two commercial lending offices in Boston and Providence, Harbor One is dedicated to providing exceptional banking services and building lasting relationships. Our corporate values accountability, integrity, respect, trust, and teamwork are at the heart of everything we do. They guide how we manage our business and ensure we consistently deliver value to our customers.

At Harbor One, we believe in the power of opportunity. We offer our employees a fulfilling career with endless potential to learn, grow, and make a meaningful impact. More than just a workplace, we are a community dedicated to making a positive difference in the lives of those we serve.

• Ensure compliance of all policies, procedures and regulatory requirements.
• Train and enforce all banking center security procedures
• Respond to after-hours alarm calls
• Manage monthly Quality Control Reporting for the Banking center
• Follow-up on RDI, mis-managed accounts, and missing documents through resolution
• Manage overall cash needs of the Banking center via CETO
• In collaboration with the Banking center Manager, coordinates activities to promote teamwork and engagement with staff members
• Works collaboratively with external departments, including department managers to resolve internal and external issues
• As required, administrate and manage all aspects of Safe Deposit Box Management
• In the absence of the Banking center Manager, may be required to take on additional responsibility to actively run the business

• Empowered to create an exceptional customer experience by meeting customer needs and delivering solutions from initial greeting to fulfillment.
• Continually exceeds customer service standards and expectations of the banking center model including memorable greetings, active lobby management, technology on-boarding, and building loyal relationships
• Educate and engages customers on additional financial solutions.
• Promote and drive high customer service standards to achieve high levels of customer satisfaction
• Be the face of Harbor One Bank by presenting a professional, friendly and helpful appearance with every customer interaction
• Handles complex customer issues in the absence of the Banking center Manager

• Execute routines to create accountability
• Independently facilitates and handles complex conversations on all business needs and guides customers to improve their overall financial well-being
• Open new accounts and perform transactions as needed
• Acquire low-cost core relationships in consumer and business categories
• Achieve success in all goal categories as assigned

• Leverage problem solving and strong communication skills to resolve customer issues as quickly and efficiently as possible while focusing on deepening customer relationships
• Possesses advanced understanding of financial services, Harbor One products, policies, and procedure and serves as a decision maker

• High school diploma or general education degree (GED).
• 5-6 years relevant experience and/or training with…