Home Visit Liaison- Canton, MA

Posted Thursday, January 8, 2026 at 5:00 AM

Cross Country is looking for top talent to join our team! We are a market-leading, tech-enabled workforce solutions and advisory firm with крайн четырех десятилетия опыта, helping organizations solve complex labor and operational challenges. Recognized as a Top Place to Work by U.S. News & World Report and a Most Loved Workplace by Newsweek, Cross Country is committed to quality and excellence in everything we deliver.

We were also the first public company to earn The Joint Commission Gold Seal of Approval® for Health Care Staffing Services Certification with Distinction — a standard we continue to uphold today.

The Home Visit Liaison is responsible for a variety of duties relating to the safety and satisfaction of our caregivers and clients. They will perform introductory visits to new clients alongside caregivers and perform quality assurance visits with existing clients ensuring the delivery of safe and quality customer service. The Home Visit Liaison will assist with training and coaching of the caregivers while working closely with the Branch Manager in continuously evaluating the clients plan through a series of ongoing communications and visits ensuring high quality care, client satisfaction and retention.

• Provide ongoing support to field Interstate and caregivers by addressing questions, resolving issues, and ensuring they have any necessary resources.
• Act as a liaison between caregivers, clients, families, and internal departments to ensure alignment and issue resolution.
• Meet with potential clients and their families to assess needs and review personalized service plans.
• Conduct client/caregiver introductions for every new client and caregiver assignment.
• Work with clients and families to resolve issues and ensure they receive timely and appropriate services.
• Evaluate and perform specific home health duties for clients when needed.
• Conduct regular quality assurance home visits and phone calls according to a set schedule (e.g., monthly or quarterly).
• Maintain ongoing communication and consistent follow‑up with current clients to ensure satisfaction.
• Recognize and pursue opportunities to adjust service plans based on clients’ changing needs.
• Create and maintain accurate documentation for client records and quality assurance meetings.
• Maintain and update internal databases, systems, and client portals with accurate caregiver and client information.
• Generate, prepare, and distribute reports for internal teams and client review.
• Ensure client‑specific requirements, policies, and procedures are documented and communicated effectively.
• Collaborate with team members to coordinate and deliver home‑care services.
• Provide backup coverage for colleagues to ensure uninterrupted support for clients and caregivers.
• Demonstrate clear and effective communication with clients, families, caregivers, and internal staff.
• Attend and actively participate in internal meetings, including compliance and operations reviews.
• Support leadership in maintaining compliance with home‑care program operations.
• Report compliance issues or concerns to leadership in a timely manner.
• Stay current with changes in home‑care regulations and operational guidelines.
• Other duties as assigned.

• Minimum of five (5) years of experience in home care, healthcare, or a senior care–related industry required.
• Minimum of one (1) year of experience as a Certified Nursing Assistant (CNA) in a home care or healthcare setting required. A Licensed Vocational Nurse (LVN) license is preferred and may be required for certain assignments based on client care needs.
• Must possess a valid Driver’s License and maintain eligibility for lawful driving as required by job duties.
• Bilingual skills preferred but not required.
• Demonstrated knowledge of applicable healthcare regulations, industry standards, and best practices.
• Effective verbal, written, and interpersonal communication skills required.
• Ability to communicate, train, and collaborate effectively in a team‑based environment.
• Proficiency in Microsoft Office Suite, including Outlook, Excel, Word, PowerPoint, and internet‑based…