Senior NOC Infrastructure Engineer; Microsoft Azure & Entra Focus

Join to apply for the Senior NOC Infrastructure Engineer (Microsoft Azure & Entra Focus) role at Aqueduct Technologies, Inc.

This range is provided by Aqueduct Technologies, Inc.. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$70,000.00/yr - $90,000.00/yr

Aqueduct Technologies is seeking a Senior NOC Infrastructure Engineer to serve as a technical leader and SME within the Network Operations Center (NOC) team, specializing in Microsoft Azure, Microsoft Entra , and the surrounding Microsoft Cloud security and device-management ecosystem. You will be responsible for supporting physical infrastructure, including servers and storage, and will handle escalated support requests, perform deep technical investigation, and ensure secure, stable, and well-governed identity and access across customer environments.

The Senior NOC Infrastructure Engineer embodies our values of professionalism, empathy, and technical excellence. We’re looking for someone who operates with a high level of autonomy and accountability, driving incident resolution, strengthening documentation and standards, and mentoring others to improve team capability and reliability of services.

• Support the Customer’s Cloud Environments, Infrastructure, and Users.
• Manage and troubleshoot Microsoft Entra  (Azure AD) including:
  • User lifecycle and identity governance
  • Group-based access, RBAC, PIM, and admin role segregation
  • Conditional Access design, enforcement, and troubleshooting
  • MFA, identity protection, and secure authentication policies
• Administer Azure Infrastructure and core services:
  • Azure virtual networks, firewalls, and connectivity
  • Compute, storage, backup, and policy governance
  • Azure Monitor, Log Analytics, and alerting
• Support and optimize Microsoft Intune / Endpoint Manager:
  • Device compliance, configuration profiles, and app deployment
  • Autopilot lifecycle and troubleshooting
  • Conditional Access integration and device identity
• Proactively manage customers physical infrastructure including:
  • Storage arrays
  • Wi Fi
  • Active Directory and associated servers
  • Ensure adherence to Zero Trust principles across identity, device, and access layers.
• General Responsibilities:
  • Lead escalated ticket troubleshooting using Aqueduct processes and best practices.
  • Maintain exceptional notes, clear reasoning, and step-by-step detail in all work.
  • Review customer environments proactively to identify risks, misconfigurations, or single points of failure.
  • Keep documentation updated, accurate, and thorough for all identity, access, and cloud services.
  • Identify recurring issues and propose improvements that reduce future incidents (automation, standards, documentation, monitoring).
• Change Control:
  • Fully participate in and comply with Aqueduct’s Control processes.
  • Plan and execute cloud and identity-impacting changes carefully, following risk-mit and rollback best practices.
• Training & Growth:
  • Maintain and pursue deep technical specialization across Azure, Entra, Intune, and Microsoft 365 security.
  • Engage in ongoing cross-training to expand into additional NOC practice areas.
  • Act as a mentor and knowledge resource to junior and mid-level NOC engineers.

• Bachelor’s degree in Information Technology, Computer Science, Cybersecurity, or related field (or equivalent experience).
• Associate degree with significant, relevant professional experience considered.
• 5+ years of experience of progressive experience supporting Microsoft-based infrastructure, cloud, and identity environments.
• 2+ years operating in a senior, escalation, or lead engineering capacity, with demonstrated ownership of complex incidents.
• Proven experience working in a Managed Services Provider (MSP) or multi-tenant support environment.

• Deep operational and architectural understanding of Microsoft Entra  identity security.
• Ability to own incidents end-to-end, including vendor (Microsoft) escalations.
• Comfort making technical decisions independently in high-impact scenarios.
• Clear communicator who documents decisions, risks, and remediation steps thoroughly.
• Trusted escalation resource for Azure, identity, and device-management issues.
• Mentor who guides and uplifts junior and mid-level engineers.

• Conditional Access, MFA, Identity Governance, Zero Trust
• Microsoft Intune / Endpoint Manager
• M365 security, compliance, and identity-based access controls
• Microsoft Active Directory

Mid-Senior level

Full-time

Information Technology

Information Services