EUC SME Architect

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This role focuses on designing, implementing, and governing end‑user computing (EUC) strategies aligned with TCS’s hybrid work and digital transformation goals.

• Expertise in Intune, MDM, Active Directory, patching, imaging, and automation.
• Strong understanding of ITIL processes (Incident, Problem Management).
• Experience with Microsoft Security Patch Management and EUC tools.
• Hands‑on knowledge of remote desktop support, VIP support, and service desk operations.

• Familiarity with contracts, SLAs, and vendor management.
• Ability to train and stretch based on customer needs.
• Exposure to AI‑driven self‑healing platforms and proactive support models.

• Strategic Leadership:
  Define and evolve the EUC strategy, aligning with hybrid work models and digital transformation goals to drive service improvements and end‑user satisfaction.
• Platform Governance:
  Establish guidelines for EUC tools, security, patching, and automation.
• Operational Oversight:
  Lead service desk, VIP support, and remote desktop operations.
• Innovation & Trends:
  Guide adoption of modern endpoint technologies (e.g., Intune, MDM, AI PCs, Nexthink).
• Stakeholder Engagement:
  Collaborate with OEMs, cloud providers, and internal teams to ensure strategic alignment and business value delivery.
• Lead EUC platform modernization across hybrid and multi‑cloud environments.
• Ability to evaluate and implement emerging technologies like Azure Virtual Desktop, AWS Work Spaces, Citrix, and VMware Horizon.

Work in Onsite‑Offshore Model

$100,000 - $140,000 per year

• Discretionary Annual Incentive.
• Comprehensive Medical Coverage:
  Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
• Family Support:
  Maternal & Parental Leaves.
• Insurance Options:
  Auto & Home Insurance, Identity Theft Protection.
• Convenience & Professional Growth:
  Commuter Benefits & Certification & Training Reimbursement.
• Time Off:
  Vacation, Time Off, Sick Leave & Holidays.
• Legal & Financial Assistance:
  Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

Bachelor of Computer Science, Bachelor of Engineering