Distributed Desktop Technician

Job Number: 25-04304

Location: Canton, MA

$30.00/hr - $40.00/Hour.

• As a desktop tech, this role will be responsible for the support and imaging of Windows devices.
• It includes working with many different technologies such as client laptop/desktops, Citrix virtual machines, and Microsoft Endpoint Configuration Manager (MECM), ensuring our systems are secure, up-to-date, and running efficiently.
• Must possess a strong knowledge of tools used for a remote enterprise deployment of the Windows 11 operating system with M365.
• Must have exceptional interpersonal and communication skills.
• The selected consultant will aid in identifying and completing assigned project tasks and providing status updates to meet project milestones in a timely manner and must be able to work in a collaborative team environment.

• Assist with our technology refresh project (Hardware refresh project to upgrade our oldest model in our environment):
  • Communicate with customers on each step of the process and ensure the ticket is up to date.
  • Pull software reports from MECM for upgrades.
  • Image new machines, load software, and ship out new devices.
• Ensure that incident tickets are open and updated for all problems and requests.
• Assist with managing corporate assets relating to hardware and software changes.
• Maintains inventory of all desktops related IT equipment.
• Prep equipment for hardware disposals.

• Experience in prior Windows OS upgrades.
• Experience with MECM/software center/client center is preferred.
• Strong communication and documentation abilities.
• Prior level II support is a plus.
• Strong problem‑solving skills, critical thinking, analytical skills, and great organization abilities.
• Familiarity with providing remote support to end users.

• 401k Retirement Savings Plan administered by Merrill Lynch
• Commuter Check Pretax Commuter Benefits
• Eligibility to purchase Medical, Dental & Vision Insurance through ECLARO

Heckle Tulab


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ECLARO values diversity and does not discriminate based on Race, Color, Religion, Sex, Sexual Orientation, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status, in compliance with all applicable laws.