Director​/Senior Director, Commercial IT

We are a leading regenerative medicine company in the advanced and acute wound care space and are always looking for exceptional talent. Join a company where you will have an opportunity to grow professionally and personally and give strength to others by Empowering Healing. Our advanced wound care products are specially developed for the successful treatment of chronic and acute wounds.

Our comprehensive portfolio of skin substitutes and other regenerative medicine products empower our patients with life-changing solutions.
Our mission is to advance healing and recovery beyond expectations.

The Director of Commercial IT is a strategic technology leader responsible for defining, delivering, and optimizing the digital capabilities that enable the company’s Commercial organization—including Sales, Customer Experience / Customer Support Services, Marketing, Market Access, Medical Affairs and Commercial Operations. This role is critical in a life sciences environment where compliant, data-driven, and customer-centric operations directly impact product adoption, patient outcomes, and revenue performance.

The Director will partner closely with cross-functional business leaders to design and execute the Commercial technology roadmap, ensure seamless integration across systems, and drive innovation that supports the company’s growth in competitive healthcare markets. This role will report directly to the Vice President of Information Technology. This position is a hybrid position and the candidate should be located in near Canton, MA.

How You Will Achieve It:

Strategic Leadership & Road mapping

• Develop and execute a multi-year Commercial IT strategy aligned with corporate objectives and product launch plans.
• Lead the evaluation and implementation of technologies that support omnichannel engagement, field effectiveness, commercial analytics, and CRM strategy.
• Serve as the primary technology advisor to the commercial leadership team.

Commercial Systems Ownership

• Oversee strategy, implementation, and lifecycle management for key Commercial platforms, including:
  • CRM
  • Marketing Automation
  • Data & Analytics platforms (data warehouse, BI tools, performance dashboards)
  • Field enablement tools (territory alignment, incentive compensation, sample management)
  • Customer master data management and data governance
• Ensure interoperability across all Commercial and enterprise systems.

Operational Excellence

• Lead and mature the Commercial IT operating model, including service management, vendor oversight, release management, and issue resolution.
• Implement best practices in data privacy, information security, and regulatory reporting (e.g., Sunshine Act, sampling compliance).
• Establish KPIs that measure system performance, user engagement, and business value.

Cross-Functional Partnership

• Work closely with Sales, Marketing, Commercial Ops, Customer Services, Finance, Legal, Compliance, Medical Affairs, and IT Security to ensure alignment of processes, data flows, and business needs.
• Participate in launch readiness and lifecycle management teams to ensure technology capabilities are in place for successful product launches.

Team & Vendor Management

• Build, lead, and mentor a high-performing Commercial IT team (internal and external).
• Manage vendor relationships, SLAs, and contract negotiations for Commercial technology partners.
• Ensure scalable support models to accommodate growth and new product launches.

What You Need to Achieve It:

• BS in Information Technology, Computer Science or related field required
• 7+ years of hands on technical leadershipinapplication management
• 5+ years of Life Science industry experience required
• Deep experience with CRM ( or Veeva, commercial data ecosystems, and omnichannel/Mar Tech platforms).
• Strong experience in assessing and managing project risk
• Comprehensive knowledge of Commercial (e.g. Veeva / SFDC), Analytical (e.g. Tableau / Power BI) and Enterprise (e.g. AWS/Azure, SharePoint) applications.
• Proven experience managing and leading IT teams consisting of onsite, hybrid, and remote employees,contractors and consultants
• Knowledge ofIT compliance(security, privacy, SOX,)
• Strong communication skills both written…