Claim Representative - Auto Physical Damage; Hybrid

Claim Representative - Auto Physical Damage (Hybrid)

Job Category
:
Specialty - Claims

Requisition Number
: CLAIM
002012

• Posted
  :
  December 17, 2025
• Full-Time

Showing 1 location

MA - Canton
150 Royall Street
Suite 100
Canton, MA 02021, USA

Our employees are at the heart of what we do: helping people, businesses and society prosper in good times and be resilient in bad times. When you join our team, you are bringing this purpose to life alongside a passionate community.

Feel empowered to learn and grow while being valued for who you are. At Intact, we commit to supporting you in reaching your goals with tools, opportunities and flexibility. It’s our promise to you.

Who we are

At Intact Insurance Specialty Solutions, we are experts at what we do in protecting what makes businesses unique. Our deep understanding of the specialty insurance market is the foundation for our customized solutions, backed by targeted risk control and claims services. Our employees are passionate about providing insurance coverage that’s aligned to our targeted customer groups.

Intact’s Global Specialty Lines business spans across more than 20 verticals in four distinct markets: U.S., Canada, UK and Europe. The following opportunity is for our U.S. team.

The opportunity

We currently have an opportunity for a Claim Representative to join our Claims - Auto Physical Damage team working on a hybrid schedule based in our Canton, MA office. The Claim Representative provides efficient and effective disposition of assigned claims through timely investigation, evaluation, and negotiation. Some of the Claim Representative responsibilities include but are not limited to:

• Makes timely and appropriate contacts, determines and completes appropriate level of investigation to make determination of coverage, assess liability and determine damages. Takes a recorded statement from all parties involved in the claim.
• Independently determines exposure, establishes adequate initial reserves and makes timely adjustments as required.
• Assigns and directs activities of internal and external resources as required; including independent adjusters and appraisers. Determines whether additional evidence is required including but not limited to accident reports, accident scene reconstructions, witness statements, police reports, expert opinions, etc.
• Independently determines settlement value of the loss and negotiates proper settlement of claims within authority. Provides recommendations to management for settlement and disposition of claims exceeding authority level.
• Documents clearly and concisely all relevant activity on assigned files and makes recommendations for additional activity as appropriate.
• Stays abreast of state license requirements and participates in education as required.

The expertise you bring

• Bachelor’s degree preferred or equivalent claims technical experience required.
• 1-3 years of claims experience.

Our salary ranges are determined by many factors including location, role, experience and skillset of the candidate. The following ranges displayed reflect the target base salary for new hires; however, your recruiter will provide more specific compensation details during the hiring process. The typical base salary range for this position is: $60,000 – $85,000, based on the factors aforementioned. For candidates located in San Francisco, CA;
Washington DC; our Massachusetts based offices and the New York City metro area, the base salary range is $76,000 -$88,000. In addition to base salary, full time Intact employees are also eligible for bonus potential and a full range of benefits to include but not limited to:

• Comprehensive medical, dental and vision insurance with no waiting period
• Competitive paid time off programs
• 401(k) savings and annual contributions of up to 12% of annual salary
• Mental health support programs, life and disability insurance, paid parental leave and a variety of additional voluntary benefits

This position will remain posted until a final candidate is selected. Once the role is filled, this job posting will be removed.

Why choose Intact

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:
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