Business Process Improvement Manager - Retail & Consumer

Business Process Improvement Manager - Retail & Consumer

Job Description: The Business Process Improvement Manager is responsible for driving efficiency and optimizing processes across the retail and consumer business unit. This role partners with senior leaders and cross‑functional teams to identify opportunities, implement solutions, and lead change initiatives that enhance operational performance and customer experience.

• Manages projects that result in the overall improvement of business processes and efficiency.
• Develops process improvement plans that minimize resistance to change and maximize engagement.
• Partners with business leaders to understand and identify factors that optimize the business.
• Identifies and recommends areas to focus resources and initiatives for process improvement projects.
• Influences and collaborates with senior leaders to drive global change through the application of analytical thinking and methods.
• Ensures projects meet objectives and schedules.
• Analyzes the cost of all new projects and maintains costs within approved project budgets.
• May manage the performance of direct reports by defining accountabilities, establishing performance objectives, providing feedback and guidance, and ensuring that all policies are understood and adhered to.

• University degree in Engineering, Business Administration, or related field plus generally ten years of directly related experience.
• Demonstrated ability to facilitate customer meetings, negotiate, and influence outcomes.
• Strong program / project management and leadership skills to manage projects utilizing personnel from multiple disciplines.
• Ability to identify and manage priorities as demonstrated by establishing, tracking, and meeting schedules for multiple projects while maintaining high quality and exceptional customer service.
• Travel - 10‑20% within the US; international travel 2‑3 times a year.

UL Solutions has been pioneering change since 1894 and we’re still leading the way. From day one, we’ve blazed a trail protecting the planet and everyone on it. Our teams have influenced billions of products, plus services, software offerings and more. We break things, burn things and blow things up. All in the name of safety science.

That’s where you come in — because none of it could happen without you. It takes passion to protect people, problem‑solving to safeguard personal data and conviction to make the world a more sustainable place. It takes bold ideas and brilliant minds to build a better world for future generations across the globe.

This is more than a job. It’s a calling. A passion to use our expertise and play our part in creating a safer, sustainable world today — and tomorrow. As a member of our safety science community, you’ll use your ideas, your energy and your ambition to innovate, challenge and ultimately, help create a safer world.

Everyone here is unique. But we’re also a global community, working together to help create a safer world. Join UL Solutions and you can connect with the brightest minds in the business, all bringing their distinct perspectives and diverse backgrounds together to deliver real change.

Empowering our customers to keep the world safe means thinking ahead. It means investing in training and empowering our people to learn and innovate. At UL Solutions, we help build a better future — one where everyone benefits.

Join UL Solutions to be at the center of safety. To learn more about us and the work we do, visit

Estimated salary range for this position is $100,000 to $120,000 USD, based on multiple factors including job‑related knowledge/skills, experience, geographical location, and other factors. This position is eligible for annual bonus compensation with a target payout of 20% of the base salary. This position also provides health benefits such as medical, dental and vision; wellness benefits such as mental and financial health;

and retirement savings (401K) commensurate with the standard rewards offered in each individual location or country. Paid time off includes vacation (15 days), holiday including floating holidays (12 days) and sick time off (72 hours).

Mid‑Senior level

Full‑time

Management and Manufacturing

• Professional Services
• Manufacturing
• Technology
• Information and Media

Location:

Canton, MA