Operations Manager - Waterworks

Overview

Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together We Build Better infrastructure, better homes and better businesses. We exist to make our customers’ complex projects simple, successful, and sustainable. We proactively solve problems, adapt and grow to continuously serve our customers, communities and each other. Ferguson, a Fortune 500 company, is proud to provide best-in-class products, service and capabilities across the following industries:
Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks and Residential Digital Commerce. Ferguson has approximately 36,000 associates across 1,700 locations. Ferguson is a community of proud associates who operate with the shared purpose of building something meaningful. You will build a career that you are proud of, at a company you can believe in.

• Reports to the General Manager
• Support a team of over 85 associates, contributing to a collaborative and high‑performing business unit environment.
• Location:
  
  Canton, MA

• Supports business and sales objectives through effective and efficient management.
• Collaborates with General Manager and other key leaders to build, steer and strengthen the culture.
• Provides on‑site support for the Key Leadership Team in the same facility to foster in‑person communication between them and other leaders.
• Supports day‑to‑day business process and function.
• Aligns with the District Operations Manager to prioritize corporate objectives and areas for improvement.

• Implement and maintain company policies for the Waterworks business unit.
• Implement operational efficiency improvements which may include standardization of systems, quality control, safety, site selection, facility design, and customer satisfaction.
• Manage the internal audit process to ensure compliance with organizational standards.
• Identify and implement process improvements based on experience and findings.
• Develop and recommend specific courses of action based on analysis of data to ensure data‑driven decisions.
• Maintain the safety and security of the Branch in accordance with OSHA standards and carry out all policies, rules, regulations, and procedures set by the organization.
• Support the development of branch leadership through coaching and mentoring opportunities.
• Lead associates, implement processes, and policies to profitably maintain and grow market share, sustain customer loyalty, and provide opportunities for growth.
• Identify new opportunities for cost savings.
• Facilitate and develop standard operating procedures.
• Participate in leadership meetings and represent associate concerns, policies and guidelines to the management team.
• Conduct regular associate and branch leadership meetings to promote change leadership and continuous improvement.
• Represent the organization to customers, associates and leadership as needed.
• Collaborate with the shared purchasing center to assist in managing purchasing and inventory control activities.
• Grow market operationally through facility additions, changes, and HR moves to promote growth.
• Manage facility maintenance needs or changes for business and market needs.
• Perform business process reviews to manage locations to meet company goals in accordance with process and inventory requirements.
• Advise and support business unit, district, waterworks division and company initiatives.

• 3-5 years of water, wastewater, or related infrastructure industry experience.
• Ability to apply knowledge and skills with understanding of external environment factors.
• Experience providing expert advice, coaching and counseling within field/function area.
• Exceptional ability to organize and prioritize work.
• Strong written and verbal communication skills.
• Demonstrated ability to develop and deliver effective presentations to groups at multiple levels of the organization.
• Proficient in Microsoft Office software (Outlook, Teams, Word, Excel, PowerPoint, Access, etc.).
• Ability to effectively use Ferguson's inventory and logistics…