Customer Experience Marketing Specialist

Are you looking to accelerate your career without having to hide your authentic self - a place where you can be you? A career that’s making a bigger impact on the world? At One Digital, we are on a mission to help people do their best work and live their best lives. From the services we offer to the way we show up for each other each day, we are fueling dreams, achieving big goals, and embracing each other’s truest selves.

We understand that pursuing a new job is a big deal. Maybe you’re afraid you won’t fit in. Well, here’s the good news. For us, the days of "fit in to get in" are over and being different is not a barrier to getting ahead. Greatness comes in all shapes, sizes, colors, and experience levels. If you are looking for a people‑first culture that is wired for growth, driven to serve, and totally committed to having your back, give us a shot.

Your best life awaits.

Must be eligible to work in the United States without the need for work visa or residency sponsorship.

Are you passionate about creating memorable client experiences and building lasting relationships? Join our high‑performing team as a Customer Experience Marketing Specialist and play a pivotal role in shaping how our brand connects with clients at every touchpoint.

• Source, plan, and facilitate all in‑person and virtual events for the Massachusetts, Connecticut, and Vermont markets within the broader East Region.
• Build, maintain, and execute a cohesive in‑market event calendar, supporting both local and regional events throughout the year.
• Design and implement innovative marketing campaigns and client engagement programs that drive satisfaction, loyalty, and advocacy.
• Collaborate with regional and national marketing teams to deliver seamless, personalized experiences across the client journey.
• Utilize marketing technology platforms to track engagement, improve attendance, and connect marketing efforts to new client acquisition.
• Gather and analyze client feedback through surveys, post‑event debriefs, interviews, and data analytics, translating insights into actionable improvements.
• Monitor and report on key client experience (CX) metrics, including NPS, VOC, retention rates, referral rates, and campaign performance; adjust strategies based on results.
• Stay current with industry trends, competitor strategies, and emerging CX technologies to continuously enhance the client experience.
• Serve as a brand ambassador, fostering strong relationships with clients and internal stakeholders.

• Bachelor’s degree in marketing, Business Administration, Communications, or a related field.
• 2‑3+ years of experience in customer experience, marketing, or client relations roles.
• Proven record of developing and executing successful CX or referral marketing initiatives.
• Strong analytical and problem‑solving abilities.
• Excellent written and verbal communication skills, with proficiency in writing, editing, proofreading, and interviewing.
• Creative thinker with a passion for delivering exceptional client experiences.
• Ability to manage multiple projects and priorities in a demanding environment.
• Proficiency in digital marketing, social media, and content creation.
• Familiarity with CX measurement frameworks (e.g., NPS, CSAT).
• Experience with CRM systems (Salesforce, Microsoft D365), marketing design and automation platforms (Canva, Adobe Creative Suite, Hub Spot, Constant Contact, CVent), and social channels (Hootsuite, Linked In, Instagram, X, Facebook).
• Initiative‑taking, energetic, and collaborative team player.

• Consistently improve client satisfaction and retention metrics.
• Increase new client acquisition through events, targeted campaigns, and referrals.
• Provide actionable insights and recommendations based on client feedback and data analysis.
• Demonstrate initiative and ownership in identifying and solving client experience challenges.
• Maintain a high level of responsiveness and professionalism in all client interactions.

If you thrive in a fast‑paced environment, excel at building meaningful connections, and are driven to make a…