Social Services Assistant

Join to apply for the Social Services Assistant role at The Salvation Army USA Eastern Territory
.

The Salvation Army’s Divisional Headquarters is hiring a Social Ministries Assistant and offers the following benefit package to part‑time employees:

• Generous paid time off every year that includes holidays, vacation time, and sick time
• Employer‑funded pension plan (company contributions begin after 1 year of employment and consistently work 20+ hours per week)
• Eligibility for supplemental insurance plans including voluntary term life & AD&D benefits and AFLAC Insurance
• Most importantly – a job with a good purpose!

Location
:
Canton, MA

Hours/week
: 25 hours per week

Exemption
:
Non‑exempt

Pay Range
: $16.00 – $20.80 per hour

* Starting pay varies depending on experience and qualifications*

The primary role of the Social Ministries Assistant is to provide administrative and communication support for various community assistance programs, including the Good Neighbor Energy Fund (GNEF), Back‑to‑School, Holiday Assistance, and other seasonal or ongoing initiatives.

Key responsibilities include managing incoming phone calls, maintaining accurate client data, and referring callers to their appropriate Salvation Army Corps location. The Support Staff will also assist in processing GNEF applications as needed.

• Manage the Good Neighbor Energy Fund (GNEF) hotline, responding to inquiries and providing information to clients.
• Create and maintain spreadsheets to track client information, application status, and overall workflow.
• Contact clients and refer them to the appropriate Salvation Army Corps or Service Extension Unit based on their location.
• Enter and update client data in relevant systems, such as the Cambridge Health Alliance website and internal Social Services databases.
• Process GNEF applications as needed and ensure accurate data entry into the appropriate tracking systems.
• Handle incoming calls related to Back‑to‑School and Holiday Assistance programs, managing call volume and assisting with program inquiries.
• Assist the Social Services Department with tasks such as handling increased call volume during seasonal events and performing general data entry.
• Collaborate with the Advancement Communications team to update and manage the Cambridge Health Alliance Online Resource Guide.

• Education:
  
  Enrolled in, or have earned a degree in Social Work, Human Services, Psychology, Sociology, or a related discipline.
• Work Experience:
  
  1–2 years of experience in social services, community outreach, or a related field is preferred. Relevant volunteer or internship experience may substitute for formal work history.
• Strong interpersonal and communication skills, with the ability to interact compassionately and professionally with individuals from diverse backgrounds.
• Organized and detail‑oriented, capable of managing multiple tasks and priorities effectively.
• Demonstrated commitment to service, social justice, and community care.
• Ability to maintain confidentiality and handle sensitive situations with discretion.
• Proficiency in Microsoft Office Suite (Word, Excel) and/or other administrative software.
• Self‑motivated and dependable, with the ability to work independently and as part of a team.
• Comfortable working in a faith‑based environment and supporting the mission and values of the organization.
• Experience working with volunteers or coordinating community programs is a plus.
• Bilingual or multilingual abilities are highly desirable.

The physical requirements described here are representative of those that must be met by an employee to successfully perform the duties of this job. Reasonable accommodation may be provided to enable individuals to perform the essential functions of this job.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin or protected veteran status and will not be discriminated against on the basis of disability. The Salvation Army is committed to providing reasonable accommodation for qualified job applicants, job candidates, and employees with disabilities to ensure they enjoy equal access to all employment opportunities and benefits of employment as required by the Americans with Disabilities Act.

EEO is the Law.

The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.