Inside Sales Supervisor

Description

Job Summary:

The Inside Sales Supervisor is responsible for overseeing specific group of Inside Sales Representatives, with ultimate responsibility for driving sales and profitability for their specific market segment.

• Weekly Sales Management and Meeting Agenda discussion with Director of Inside Sales,
• Work directly with Director of Inside Sales to coach Branch inside sales representatives to successfully improve and implement NEFCO's price quote preparation, procedures, and processes,
• Focus all daily/weekly activities towards Branch Sales$/GP$/GP% goals,
• Review daily Branch bid/buy/sales reports; coordinate customer follow-up with Inside Sales Representatives and responsible Outside Sales Representatives for Branch specific tickets,
• Review daily Branch sales reports looking for pricing discrepancies and monitor GP% for Branch 6 sales tickets,
• Review weekly Branch bid/buy/sales reports; coordinate customer follow-up with Inside Sales Representatives and responsible Outside Sales Representative for Branch specific tickets,
• Supervise Branch Inside Sales Representatives; review pricing requests queued from Branch Inside Sales Representatives,
• Assist Inside Sales Representatives as required in determining alternative product solutions,
• Work with Operations Manager and Customer Service in a cooperative manner to improve our service to our customers,
• Receive and process requests directly from customers and outside sales (via phone, email, website ordering) for price quotations, product availability, and orders in a timely manner - specifically key regional customer accounts,
• Responsible for generating new business and maintaining existing customer and vendor relationships through targeted phone calls and customer visits as needed,
• Meeting and exceeding top and bottom-line sales and gross profit goals both individually and as a cohesive unit,
• Develop job-based distribution strategies for key commercial construction projects,
• Sell and service customers providing pricing and product application information,
• Generate add‑on sales by anticipating other products that a customer may need but has not ordered yet,
• Input all orders into sales order system in a timely manner,
• Schedule orders according to customer requirements,
• Source materials that NEFCO does not keep in stock through interaction with purchasing team,
• Communicate consistently with Customers, Outside Sales Representatives, Director of Inside Sales and Operations Managers,Keep supervisors apprised of customer issues as warranted,
• Provide promotional literature and product information as requested,
• Maintain proficiency in NEFCO website, promotions, product catalogs, Eclipse, Microsoft Office Suite,
• Maintain product and industry proficiency via training on various vendors product platforms and Evergreen Marketing Group, as needed; and
• Attend weekly sales and managers' meetings.
• Completion of all assigned NEFCO trainings
• Monitor and enforce all NEFCO training initiatives for associates under your supervision.
• Assist in implementation of new training and enhance existing training processes for associates under your supervision.
• Review direct reports’ timecards, ensuring employees’ time is accurately recorded and complete.
• Approve employee timecards at the end of each period, prior to supervisor deadline.
• Work with employees to resolve errors (missing punches, adjustments, etc.).
• Review and approve PTO requests.

• Demonstrate strong ability to work in fast pace, high pressure environment.
• Excellent computer skills and capability to adeptly operate NEFCO's Enterprise Resource Planning, Eclipse, as well as the Microsoft Office Suite.
• Excellent verbal and written communication skills.
• Strong customer service skills.
• Maintains excellent regular attendance, punctuality at work to ensure a high quality and timely response for customers;
• Must perform work accurately and with a sense of urgency and integrity while paying strict attention to detail.
• Degree is preferred (although industry experience may be considered in lieu of degree)
• 5-7 years of work experience (preferably in construction supply sales)

• Keyboarding
• Converse verbally on phone and in person
• Identify and check written documents in mail and on computer
• Climb stairs, stretch and bend
• Must be able to see and interpret computer images