Low Voltage Cabling Service Tech

Astound is a leading provider of internet, WiFi, mobile, and TV services, dedicated to connecting communities and empowering lives through innovative technology. We also keep businesses connected with dependable fiber infrastructure and internet solutions backed by award-winning service, helping organizations thrive in an increasingly connected world.
At the forefront of digital transformation, we continuously evolve our offerings to meet the dynamic needs of our customers—delivering reliable connectivity and groundbreaking digital experiences.

We invest in our people through personalized training, coaching, and a supportive work environment that fosters growth and opportunity. Employees are empowered to represent a superior telecommunications company while making a meaningful impact in the communities we serve.

We offer a robust benefits package that includes rewards, recognition programs, and employee discounts—ensuring our team members are supported in both their professional and personal journeys. This position will be based out of Astound’s Canton, MA office.

Residential install, service/repair, and disconnects* (data, video, phone) on customer premises
Customer education
Perform all work in a safe manner according to all company policies and state rules and regulations
Operate any company vehicle in a safe and responsible manner according to all company policies and state rules and regulations
Perform residential/commercial installations, changes of service and disconnects* (high-speed data, video, phone) on customer premises
Ensure all work is completed in accordance with all applicable company procedures/policies and in compliance with all municipal, state and federal laws and guidelines
Perform troubleshooting tasks to identify problems and develop and implement resolutions for video, phone, high-speed data and networking devices
Ability to troubleshoot all related RF problems from three active poles back to the customer premise (i.e. troubleshoot taps as in seizure screws and water damage;
Responsible for the operation and use of related test equipment to include, but not limited to, a signal level meter, multimeter, leakage detection equipment and laptop
Provide customer education and information on the services, equipment and products installed
Promote marketing and sales efforts during each customer contact through the upsell program
Maintain regular communication throughout the shift with management and dispatch
Take appropriate action to expedite workflow to consistently meet customer appointments and company commitments
Issue, receive, maintain and be accountable for an approved level of inventory stock and equipment
Perform stand-by duties and serve in a 24/7 on call capacity as assigned
Maintain an up-to-date timesheet and complete assigned training in a timely fashion

Experience:

6+ months of satisfactory metrics OR 1+ years external telecommunications technician
Customer Service
Basic Computer Skills
Working alone
High School Diploma or Equivalent
Valid driver's license and satisfactory driving record per the Fleet Policy

401k retirement plan, with employer match
~ Insurance options including: medical, dental, vision, life and STD insurance
~ Floating Holiday: 40 hours per year
~ Paid Holidays: 7 days per year
~ Paid Sick Leave:
Astound allows a number of paid sick hours per calendar year and varies based on state and/or local laws
~ Tuition reimbursement program
~ Employee discount program
* Benefits listed above are for regular full-time positions

​
The base salary in Massachusetts for this position is $22-$24 per hour plus opportunities for bonus, benefits and commission, if applicable. Take care of our customers

* Take care of each other

* We are committed to providing equal opportunities for all employees and applicants, regardless of race, color, religion, sex, gender, pregnancy, childbirth and related conditions, national origin, age, physical and mental disability, marital status, sexual orientation, genetic information, military or veteran status, citizenship, or other status or characteristic protected by applicable law. CCPA Employee Privacy Policy (For California Candidates Only) :