Customer Account Specialist

Who We Are:

Founded in 1989, Automated Media, Inc. (AMI) is an innovative, award-winning information technology firm, based in Michigan and serving customers around the globe. AMI creates ingenious technology solutions, and develops and manages successful systems for Ford, Chrysler, GM, and other customers. These include tire programs, as well as other technology and project management programs, consulting, billing, and systems solutions.

Base Pay Range:$17.00-$19.00 per hour

As a Customer Account Specialist, your essential job functions will include the following:

Respond to inbound and outbound calls with car dealerships, distribution centers and automotive field managers.

Responding to customer requests/inquiries within one business day, providing superior customer service, technical related advice and translating inquiries into opportunities.

Ability to provide customer solutions through general knowledge of products, processes & provides support to team as needed

Exhibit a strong focus on developing relationships.

Represent AMI with all Ford dealers.

Evaluate the customer’s needs and determine appropriate actions.

Contribute to the development and share innovative ideas to improve processes and policy to enhance the customer experience.

Ensure the accurate processing of orders on a daily basis.

Interact with other departments to ensure timely responses to customer inquiries and orders.

Resolve customer concerns and questions as it relates to delivery issues.

Strive for one call resolution with every customer.

Display a professional manner when dealing with internal and external customers.

Complete all administrative documentation required.

Input critical notes to contact center management system.

Attend all training sessions, as required.

Exhibited basic proficiency with diagnostic skills and industry/product knowledge

Other Duties as Assigned

Position Requirements 1+ year of sales/service experience. Automotive industry preferred.

Office tools:
Basic knowledge of Outlook, Word, Excel Good communication & customer service skills

General knowledge of car models, tire sizes, tire model numbers and tire compatibility across all retail/wholesale brands, preferred.

Remote and in office work Competencies Required Detail-oriented

Customer Focus Good communication skills

Physical

Job Requirements Continuous viewing from and inputting data to a computer screen.

Sitting for long periods of time.

Why AMI:
An amazing opportunity to join a growing organization, built on the efforts of hard working, innovative, and team-oriented people. We offer a competitive salary + bonus, and a comprehensive benefit package including: paid time off, medical, dental, vision, and 401k matching (50% on the dollar up to 7% of employee contribution). For more information on our benefit offerings, please visit our Dealer Tire Family of Companies Benefits Highlights Booklet.

EOE Statement:
Automated Media, Inc is an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status or disability (in compliance with the Americans with Disabilities Act*), or any other legally protected status, with respect to employment opportunities.
* ADA Disclosure:
Any candidate who feels that they may need an accommodation to complete this application, or any portions of same, based on the impact of a disability should contact Automated Media, Inc's Human Resources Department to discuss your specific needs. Please feel free to contact us at x6550.