Delivery Specialist

27000 Evergreen

Lathrup Village

48076

SUMMARY:

• Manages and troubleshoot advanced software issues.
• Provides technical support for team member’s and system issues and escalating when appropriate.
• Manages multiple IT projects concurrently.
• Monitors Application Development project metrics for significant deviations in quality, defects, and support.
• Provides a fast response and maintain a high level of professionalism at all times.
• Provides 7x24 support working with IT Operations team and external vendors.
• Builds and maintains knowledge base and document procedures.
• Provides feedback on all projects and/or support issues to Technology Delivery Manager.
• Defines procedures or standards for Keystone Application.
• Provides recommendations for procedural improvements in Keystone Application.
• Acts as the “go to” person within an Application Delivery team for questions and problems regarding Keystone Application.
• Knows Keystone database structure and adjust forms and reports based on business needs.

RESPONSIBILITIES:

• Acts as a trusted technology and business advisor in partnership with functional business stakeholders to synchronize business and technology activities, identifying service components to deliver business outcomes and capabilities.
• Must be willing and able to work closely and effectively with other teams, peers, etc. and escap… (clipped for brevity) ...

QUALIFICATIONS:

• Must be able to build effective working relationships and garner the trust and respect of the software development team and the greater organization as a highly capable team member and servant leader.
• Must possess and retain a high degree of situational effectiveness and provide a calming and constructive presence across the full spectrum of operating conditions and circumstances from ordinary to extreme.
• Must be a proactive systems thinker who can identify opportunities for improvements that will prevent problems from becoming issues.
• Must possess demonstrable hands-on proficiency with respect to Temenos Akcelerant.
• Must have excellent communication skills (oral and written) and interpersonal skills.
• Must have the ability to work in a fast-paced environment.
• Must be capable of working in a member-centric environment, with a practical approach and strong problem-solving skills.
• Basic understanding of XML.
• Intermediate level reporting skills using SQL databases.
• Must have experience working with Microsoft SharePoint.
• Must have working knowledge of Microsoft Office products.
• Prior system support experience in a multi-functional environment
• Prior banking or credit union experience is a plus.

QUALIFICATIONS/REQUIREMENTS:

• Must have a Bachelor’s Degree or related degree or equivalent combination of education and/or work experience.

Michigan First Credit Union was founded 100 years ago (1926) by educators and delivers world-class service to more than 160,000+ members at our branches throughout the State of Michigan, and we’re still growing! We offer financial solutions for every life stage and seek to positively transform our members’ lives through personalized service that meets their unique needs.

Simply put, Michigan First Credit Union’s sole mission is to provide the highest quality member experience. Working here, you’ll get to participate in a strong culture, centered around service, professionalism, and growth.

Michigan First highlights:

• 500+ team members
• 32 locations spanning Grand Rapids, Jackson, Lansing, Muskegon and throughout Metro Detroit
• Industry leader in community support and charitable giving through the Michigan First Foundation
• Member Services Call Center operates 24/7/365
• Over $1.5 Billion in assets

Awards Michigan First Credit Union has been the…