Practice Manager A & B Offices

We are Apex Skin, and our mission is to provide the highest quality dermatology and dermatologic surgery care to patients across Northeast Ohio with promptness, compassion, and excellence. We pride ourselves on delivering exceptional patient experiences, offering same-day appointments, and serving our communities through education and meaningful care. Our team is dedicated to creating a supportive, patient-focused environment where excellence, empathy, and teamwork thrive.

Position Overview

Apex Skin is a physician-led and rapidly growing dermatology practice committed to delivering exceptional patient experiences. We are seeking an experienced and motivated Practice Manager for our Canton A & B locations
. The Practice Manager is responsible for the overall management and performance of the practice, including operations, staffing, financial oversight, compliance, patient experience, and business performance. This position provides leadership across administrative and clinical functions to ensure efficient operations, regulatory compliance, and exceptional patient care.

In this role, you will lead a high-performing team while overseeing the day-to-day operations of a busy, multi-provider practice. The ideal candidate is a collaborative and results-driven leader who is passionate about improving operational efficiency, supporting team development, and ensuring every patient receives outstanding care from check-in through follow-up.

Schedule

• Monday - Friday and one Saturday per month, as needed for patient scheduling
• Daytime clinical hours with occasional variations based on provider or patient needs

Key Responsibilities

• Lead overall practice operations to ensure efficiency, compliance, and exceptional patient care
• Serve as the primary operational partner to providers, Clinical Supervisors, the Regional Manager, and organizational leadership
• Lead and manage clinical and administrative staff, including hiring, onboarding, development, performance management, and retention
• Foster a high-performing culture through effective communication, coaching, accountability, and team engagement
• Drive practice performance through effective management of operational, financial, and quality metrics
• Analyze performance data and implement improvement plans to achieve organizational goals
• Oversee staffing, workforce planning, scheduling, and resource allocation to support operational and patient care needs
• Optimize patient access, scheduling efficiency, provider utilization, and workflow performance
• Maintain responsibility for practice financial performance, including budgeting, expense management, and operational resources
• Monitor revenue cycle performance and partner with appropriate teams to address variances and improve outcomes
• Ensure timely completion of provider documentation, messaging, laboratory, and pathology workflows
• Ensure compliance with OSHA, HIPAA, MIPS, regulatory requirements, and organizational policies and procedures
• Monitor operational dashboards, chart audits, and key performance indicators; communicate trends and recommendations to leadership
• Lead quality improvement initiatives and operational excellence programs
• Ensure effective onboarding, training, competency validation, and professional development programs for staff
• Oversee operational resources, inventory management, and vendor relationships to support efficient practice operations
• Address escalated patient concerns and champion a positive patient experience
• Partner with leadership to support strategic initiatives, provider integration, practice growth, and business development opportunities
• Manage employee relations matters, including performance improvement, corrective action, and career development
• Travel between office locations as needed to…