Service Manager

Operations Manager (Distribution Dept.)

The Operations Manager, Distribution is a depot leadership role responsible for driving overall depot performance through ownership of distribution operations. As a key member of the depot leadership team, this role contributes to the success of the entire operation – not just distribution, by ensuring safe, efficient and reliable execution of delivery services.

This role leads the Distribution team while partnering closely with Service and Support Functions to deliver strong customer outcomes, operational excellence and financial performance. The Operations Manager, Distribution builds high-performing teams, reinforces operational discipline and ensures consistent execution of company standards across safety, service and quality.

In partnership with the General Manager, this role is accountable for achieving depot-level financial and operational goals by optimizing workforce performance, driving key performance indicators and supporting continuous improvement in a fast-paced, field-based environment.

We are located in Canton, MI.

Salary: Exempt position with bonus potential

Bonus Potential: 15% annual target (With the ability to earn higher)

Schedule: Monday - Friday, 10:00 AM - 6:00 PM, schedule may vary based on client needs.

• Lead and develop a high-performing team through coaching, accountability, recognition, documentation and ongoing development while maintaining strong engagement and retention
• Build leadership capability within the team through coaching, and talent development

• Foster a safety-first culture by implementing and enforcing safety policies, procedures, and regulatory compliance (OSHA, DOT, and company standards)
• Actively coach team members to reinforce safe driving behaviors and operational discipline

• Drive workforce planning including recruiting, hiring, onboarding, scheduling and time management, performance management, and retention to ensure operational readiness

• Oversee fleet performance and maintenance to support distribution execution
• Ensure completion of pre-and post-trip inspections, preventative maintenance, and monitoring of uptime/downtime metrics along with performing fleet walks

• Create and sustain a customer-focused culture by ensuring service delivery meets customer expectations
• Partner cross-functionally to resolve issues and support customer retention

• Oversee distribution execution including delivery of fresh cooking oil and collection of used cooking oil across assigned routes
• Ensure high service levels, route efficiency and consistent operational performance
• Perform timely route reconciliation to ensure accurate delivery volumes are captured, billed, and invoiced to customers correctly
• Manage labor utilization and scheduling to drive productivity, control overtime and align staffing with customer demand

• Ensure accurate inventory to support operations and customer demand, including routine cycle counts, and coordination of tanker delivery schedules to maintain proper supply levels and ensure the depot can receive and process deliveries efficiently

• Partner with the General Manager to achieve depot financial performance and key KPIs
• Drive productivity, cost discipline and continuous improvement across operations

• 2-4 years of experience in operations, distribution, logistics or a route-based environment
• Experience leading people, teams or daily operations (formal or informal leadership)
• Ability to coach, develop and hold…