Data Center Technician, DCC Communities

Overview

This opportunity is for U.S. citizens who have served in the U.S. Armed Forces including Reserves, National Guard, and service member spouses.

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. We support all AWS data centers and the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles.

You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. You’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

AWS is seeking Data Center Technicians to support our customers in multiple locations. This position requires the successful candidate report to a site location.

AWS is a fast-paced technology company and a leader in data centers. The role will help ensure overall availability and reliability to meet or exceed defined service levels of data center operations. The position may involve participation in a primary responder rotation, which includes monitoring the data center infrastructure, coordinating response to operational incidents, and partnering with other teams to rapidly resolve issues that impact service availability.

Primary responder responsibilities may require evening, weekend, holiday, and/or night work to ensure our global data centers operate at the highest levels of reliability. Work independently and with a team; strong prioritization, organizational skills, effective communication, and the ability to react quickly are critical. In addition to hardware and network repair, candidates will install equipment, create documentation, innovate solutions, and fix problems within the data center space.

This team works in a 24/7 environment. Travel within and outside of regional work area is required.

Regularly lift and/or move up to 40 pounds; participate in group lifts for 41+ pounds. Ability to work in a 24/7 environment with primary responder rotation and after-hours support as needed. Work in cramped, elevated, and/or noisy environments. Bending, lifting, stretching, reaching, standing and walking for up to 8+ hours a day. Ascending and descending ladders, stairs, and gangways safely and without limitation.

Note:

Amazon is not able to provide sponsorship now or in the future for these positions. Eligible candidates must have work authorization without employer intervention to be considered.

Note:

If applying for positions in Oregon (OR) and Ohio (OH), these sites are within AWS Gov Cloud region. Effective May 15, 2017, logical access to the AWS Gov Cloud region will be restricted to Amazon employees who are U.S. Citizens.

• Perform server rack installations, hardware break-fix on various components, troubleshoot network issues, and respond to operational incidents that impact service availability; escalate to senior technicians and management as needed
• Serve as a primary contact point for internal and external stakeholders, including engineers, software developers, vendors, and contractors
• Perform on-call duties and participate in scheduled maintenance and change management activities
• Contribute to documentation and process improvement initiatives based on analysis of operational issues
• Help train and onboard new team members

• Take ownership of technical issues brought by customers, engaging other teams to drive resolution
• Solve problems at their root and understand broader context
• Maintain service level agreements through proactive issue detection and reporting

You will be required to work shift work (days/nights/weekends/holidays). Traveling within and outside of regional work area is required.

Why AWS

AWS is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and continue to innovate.…