Data Center Technician , DCC Communities

Job  | Amazon Data Services, Inc.

Join our dynamic AWS team and become a critical guardian of global cloud infrastructure! You’ll play a pivotal role in maintaining the heartbeat of the world’s most innovative technology platform, ensuring seamless data center operations that power millions of businesses and services worldwide. The Data Center Technician position involves in‑depth hardware and network diagnostics followed by physical repair and participation in an on‑call rotation.

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure, ensuring customers have continual access to the innovation they rely on.

• Perform server rack installations, hardware break‑fix on various components, troubleshoot network issues, and respond to operational incidents that impact service availability.
• Carry out routine network, server hardware, and operating system repairs to contribute to overall availability of AWS services.
• Serve as a primary contact point for both internal and external stakeholders, including engineers, software developers, vendors, and contractors.
• Perform on‑call duties and participate in scheduled maintenance and change management activities.
• Contribute to documentation and process improvement initiatives based on analysis of operational issues.
• Help interview, train, and onboard new team members.

• Lifting and moving material up to 40 pounds each.
• Working in cramped and/or elevated locations.
• Bending, lifting, stretching, and reaching.
• Standing and walking for up to 8+ hours a day.
• Ascending and descending ladders, stairs, and gangways safely and without limitation.

Work in an industrial environment. Work shifts longer than 8 hours to support 24/7 operations, covering both night and day shifts. This role supports data centers in various operational stages and may require travel to established locations for training until the designated site becomes fully operational.

• Ability to travel to or commute between data center locations as needed.
• Willingness to temporarily work at alternative sites during training periods or until assigned facility is operational.
• Travel frequency will vary based on business needs and operational status of assigned facility.
• Candidates must be able to travel over 50 miles or commute less than 50 miles to active data center sites as required by business needs.

• Take ownership of technical issues brought by the customer base, engaging other teams when needed to drive resolution.
• Show a strong aptitude for troubleshooting and problem solving.
• Resolve problems at their root and step back to understand the broader context.
• Maintain service level agreements through proactive issue detection and reporting.
• Act in the absence of direction or support.
• Improve effectiveness through process innovation.

You will be required to work shift work that will include days, nights, weekends, and holidays.

Diverse Experiences. AWS values diverse experiences and encourages candidates who do not meet all preferred qualifications to apply. If your career is just starting or follows an alternative path, don’t let it stop you from applying.

Amazon Web Services (AWS) is the world’s most comprehensive and widely adopted cloud platform. AWS pioneers cloud computing and continues innovating. Customers from startups to Global 500 companies trust AWS to power their businesses.

AWS values curiosity and connection. Employee‑led and company‑sponsored affinity groups promote inclusion and empower people to take pride in their uniqueness. Events foster stronger, more collaborative teams, fueling continuous innovation.

Continuous performance improvement and career advancement resources are available, helping you develop into a well‑rounded professional.

Work‑life harmony is valued. Flexibility is part of the culture, supporting both workplace and home commitments.

• Work a flexible schedule including weekends, nights, and holidays.
• 18+ months of computer/server…