Data Center Manager, Data Center Ops; DCO

Data Center Manager, Data Center Ops (DCO)

Job  | Amazon Data Services, Inc.

This position involves leading teams in hardware and network diagnostics followed by physical repair and includes participation in an on-call rotation. All candidates should be willing to work both independently and managing their teams effectively. Work prioritization, organizational skills, effective communication, and the ability to react quickly are critical to being successful. In addition to strong knowledge in Data Centers, hardware and network repair, candidates will create documentation, innovate solutions, participate in site-level project work, and fix complex problems within the Data Center Space.

This team works in an environment that operates 24/7, in addition this role will operate on a night shift schedule that is subject to adjustment to meet operational demands.

• Prioritize and assign trouble tickets to data center technicians and operators
• Manage the performance of a diverse team(s) of data center operation professionals with varying skills across different locations
• Develop career paths for employees and update internal tools
• Recruit and train data technicians to ensure appropriate staffing levels
• Ensure efficient day‑to‑day data center operations, including queue management and 24/7 shift arrangement and hardware logistics
• Act as the subject‑matter expert across all aspects of data center operations
• Measure and meet all operational KPIs and metrics
• Inspire and guide improvements in team processes, technology innovation and automation
• Lead large‑scale outage events and act as the call leader
• Improve workflows and throughput for data center operations
• Recommend, document, and oversee policies and procedures to meet industry best practices and required SLAs
• Maintain the on‑call schedule, coordinating absences and vacations
• Continuously strive to improve our customer experience

Amazon Web Services (AWS) is a fast‑paced technology company and a leader in the world of data centers. The role will help ensure overall availability and reliability to meet or exceed defined service levels of data center operations.

We are currently expanding our infrastructure management team and are looking for technology managers with experience in people management, strong technical understanding and the drive and vision to take AWS Data Center Operations to the next level.

• 2+ years of data center engineering or operations experience
• 2+ years of experience managing people in a technical environment

• 2+ years of computer hardware experience, including troubleshooting and repairing experience
• Experience in technical writing in a relevant field
• Certifications in a relevant field (CCENT, Network+, CCNA)
• Behavioral interviewing and hiring experience
• Ability to work on a flexible schedule including days, nights, and/or weekends

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers.

Amazon also offers comprehensive benefits including health insurance, 401(k) matching, paid time off, and parental leave. Learn more about our benefits at (Use the "Apply for this Job" box below)..