Dispatcher, Transportation

At Will Scot, our team of nearly 5,000+ people makes our company a Great Place to Work® and we believe our people are what give us a competitive advantage in the industry. Our differentiation begins with our values, which are lived through our employees and aligned to the needs of our customers and communities. From day one, we invest in your growth and your future, while giving back to the communities we serve.

Learn more about Will Scot and who we are, here. As North America’s leading provider of complete temporary space solutions, we have helped customers across 260+ locations in the United States, Canada, and Mexico, get the innovative flexible workspace and portable storage solutions that are right for their timeline and their project, Right From the Start. Learn More.

The Dispatcher will own all aspects of the transactional logistics schedule and office responsibilities for their assigned territory including supervised personnel. They will be a key decision maker in determining which transportation means (in‑house or vendor partners) is optimal for both cost and time efficiency for delivery, return, installation, service, removal or relocation of units. This position will have direct impact on key performance metrics such as on‑time delivery, customer satisfaction, office management and team planning.

A successful Dispatcher will adhere to WS safety policies, relevant state and regional laws and regulations. The Dispatcher will maintain excellent service standards, respond efficiently to customer inquiries, strive for high customer satisfaction and excel in WS Core Values of Collaboration, Empowerment, Excellence, and Innovation.

• Conduct business in compliance with all Environmental Health & Safety Policies.
• Conduct periodic safety meetings as well as updating safety documents and logs.
• Manage employee health and safety through creating a safe workplace with Safety Save, training and observations, and regularly scheduled assessments.
• Ensure operating standards are conducted; supported by robust training and communication actions.
• Supervisory Responsibilities
• Provides direct and indirect managerial oversight by assigning tasks, daily assignments and other daily duties to include, as applicable:
  • Drivers
  • Field Service Techs
  • Set Up Crews
  • Transportation Coordinators
  • Branch Coordinator

• This role will manage tasks, daily assignments and other daily duties for temporary workers and contractors as appropriate.
• This role owns DOT compliance within an assigned territory.

Fleet & Efficient Use of Resources

• Sets daily/weekly/monthly priorities for the team.
• Schedule and assign in‑house or vendor drivers in direct support of 100% on‑time pick‑up and delivery targets and achievement of delivery & installation profit margin.
• Schedules and assigns services and maintenance calls supporting customers on rent.
• Reviews next day/week/month deliveries and pick‑ups and develops a dispatch plan.
• Load level volume with end‑to‑end customer communication.
• Create and receive purchase orders for all transport vendors; arrange for permits, and set up pilot cars and escorts where required for delivery, return, and relocation of unit.
• Coordinate employees, or vendors and contractors for timely completion of complex installation and removal.
• Monitors digital tracking to update customer orders, delivery schedules, and communicate with customers, WS employees & vendors.
• Ensures Drivers collect appropriate documentation and signatures related to delivery/pick‑up of units.
• Ensure drivers document damages at retrieval and return.
• Monitors and documents DVIR and preventative maintenance files.
• Ensures all daily/weekly/monthly paperwork is completed, recorded and filed.
• The ability to track drivers/vendors through digital applications for on time excellence.
• Works to schedule deliveries/pick‑ups outside of current dispatch schedule as appropriate.
• Assists Drivers in change of schedule or route issues, when necessary.
• Communicates with customers to assist in scheduling daily/weekly/month activities.
• Confirm site readiness, delivery access and permitting.
• Define and maintain office/administrative procedures. Act as local…