Allied Health Inter Supervisor - Northville KEC KEC

Supervises the operational activities of the Northville KEC Ophthalmology and Canton KEC Ophthalmology clinics. Maintain compliance with regulatory agencies. Develops or modifies operational practices consistent with established standards. Recommends the procurement and applicability of new equipment and supplies. Prepares technical clinical assignments. Plans and conducts in-service training programs for trainees and new staff members. Provides supervision to 15+ staff members across multiple ambulatory care locations with titles ranging from Patient Services, Medical Assistants, and Ophthalmic Technicians.

Management responsibilities include oversight of assigned staff, with authority for personnel decisions, including hiring, performance management, disciplinary actions, and termination, in accordance with organizational policies and CBA.

Customer Service:
Assist with patient-related issues by actively listening to patients? needs, offering assistance, and ensuring customer satisfaction. Respond promptly and act professionally. Provide the highest level of patient service and recovery skills. Take ownership of complaints or problems and see them through to resolution. Maintain patients? rights in accordance with institutional policies by demonstrating respect for each individual and their wishes, honoring cultural and religious differences, maintaining confidentiality, and demonstrating ethical behavior based on honesty, fairness, and equity.

Assist with unit workflows to ensure appropriate service levels.

Personnel:
Schedule staff appropriately to cover all clinical and clerical areas, including coordination of unassigned float support. Approve PTO requests based on available staffing. Record biweekly time and approve timecards before the end of each pay period. Monitor and record unscheduled absences and apply progressive discipline policies regarding attendance in accordance with departmental guidelines. Conduct annual performance evaluations. Document and discuss staff behavior and work performance issues.

Provide comprehensive support for day-to-day clinic operations, ensuring efficient patient flow, provider readiness, and a positive patient experience. Support daily clinic operations, including patient flow, room utilization, and coordination of clinical activities. Prepare and organize patient surgery packets, ensuring all required documentation, instructions, and educational materials are complete. Assist with medication management processes, including medication inventory, storage, ordering, expiration monitoring, and compliance with established protocols.

Provide cross-coverage and operational support to other clinic areas as needed to maintain continuity of services.

Training/Quality Assurance:
Assist with training, documenting training, and developing training materials according to departmental expectations for each respective role. Coach staff in problem-solving, developing expertise, and locating informational resources. Arrange for staff to attend mandatory Cornerstone learning activities as scheduled. Monitor staff performance using data from direct observation and other methods. Coordinate additional training as needed. Ensure that quality assurance activities are completed in a timely manner, including monthly regulatory and compliance audits.

Assist in the development and administration of annual employee competency assessments. Assist in writing and updating procedure manuals. Develop and implement quality assurance activities.

Communication:
Communicate information to staff, providers, and clinical leadership using email, memos, postings, and other methods. Conduct weekly staff meetings and lead daily safety huddles. Participate in…