Customer Service Coordinator

In this hands‑on position you will:

• Handle incoming requests to the customer support team (front office work) within set KPI’s
• Handle low level technical complaints and queries
• Case management
• Work preperation (4M) service jobs
• Simple machine inspections and health checks
• Simple installation/integration requests
• Provide fully detailed pre‑visit checklist
• Timely and correctly processing, checking, and closing requests and orders.
• Travel arrangements for field service technicians as required.
• Maintain the field service schedule as required.
• On planned schedule, standby for helpdesk support outside office hours.
• Work cost efficient.
• Provide input on processes to improve the quality of the customer support.
• Make certain timely and sufficient material supplies are on site

• As Customer Service Coordinator you will be responsible for the timely and correct implementation of the above core tasks within the Organization Department and team.
• Delivering a good qualitative response to the customer's demand, a good understanding of ‘why’ the customer contact us.
• Knowledge about the Amba Flex ' sales and service strategy and how the ' main objectives ' can be reached.
• Handle a close business relationship with Amba Flex colleagues work to provide you with the best solutions for the customer.
• Take care to be as profitable as possible in all of your daily activities.
• Giving active input to improve the guidelines, processes and systems.
• Work/use and communicate according to the agreed guidelines, processes, and systems both internally and externally.

• At least 2 years of work experience in a similar position in a technical industry
• Customer focused to recognize the needs and interest of both internal and external customers
• Flexibility to adjust behavior, capability to prepare to adjust in line with changing requirements and circumstances.

• An excellent benefits package
• An international environment with an informal and collegial working atmosphere
• A lot of independence and variety in your work
• Various trainings
• Attention to physical and mental health

Amba Flex has a screening policy in the application process. This means that we would like to see your original diplomas and n by recruitment agencies as a result of this vacancy is not appreciated.