Customer Service Representative

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Full Time CANTON, OH, US

2 days ago Requisition

Salary Range: $35,000.00 To $40,000.00 Annually

Customer Service Representative

About Utility Pipeline Ltd.

Utility Pipeline Ltd. (UPL) is a natural gas distribution management company providing engineering, construction, maintenance, and operational services across multiple states. With a strong commitment to safety, integrity, and teamwork, we deliver reliable and affordable energy solutions to communities while investing in our employees’ success and development.

Why Join UPL

At UPL, you'll build a career in a stable, essential industry where you contribute to the safe and reliable delivery of natural gas to the communities we serve. We provide the tools, training, and support you need to succeed while offering a team-focused environment where every employee is valued, heard, and empowered to contribute to our success.

What Sets Us Apart

• Culture – You're more than just a number. At UPL, we're committed to creating a workplace where people feel valued, supported, and genuinely cared for. We understand that life happens outside of work, which is why we prioritize flexibility, work-life balance, and the well-being of our employees and their families. Here, you'll be encouraged to be yourself, build meaningful connections, and be part of a team that feels more like family.
• Purpose-Driven Work –Help support safe, reliable energy delivery that makes a real difference.
• One Team Mindset
  - We believe our greatest achievements happen together. By fostering collaboration and open communication, we ensure everyone has a voice and shares in our success.
• Career Growth & Development – We invest in your future by providing opportunities to learn, grow, and advance your career. We're committed to helping you reach your full potential.

The Customer Service Representative serves as the voice of UPL, delivering exceptional support to customers by phone and fostering a positive customer experience with every interaction. The Customer Service Representative assists customers with account inquiries, payments, service requests, new service applications, and other service-related needs while maintaining accurate records and collaborating with internal teams to resolve issues efficiently. The ideal candidate for the Customer Service Representative position is friendly, patient, organized, and dedicated to providing outstanding customer care.

• Answer incoming customer calls regarding their natural gas service including account questions, payments, billing inquiries, service requests, and customer concerns.
• Provide accurate information and timely assistance while maintaining a professional and courteous phone presence.
• Process customer payments through the banking system and accurately batch, total, and scan checks received by mail.
• Open, update, cancel, and maintain customer accounts while ensuring information is entered accurately and completely.
• Process applications, releases, cancellations, adjustments, changes, requests, fees, invoices, utility-assistance documentation, and related paperwork.
• Listen carefully to customer concerns, identify issues, and work toward prompt and effective resolutions.
• Communicate updates and next steps to customers regarding service requests, account changes, or issue resolution.
• Document customer interactions, inquiries, complaints, comments, and resolutions in the appropriate system.
• Confirm that account and service requests have been completed and follow up when necessary.
• Escalate unresolved or specialized…