Customer Service Assistant

Customer Service Spare Parts Assistant

Due to growth and investment in our people we are currently looking for a highly motivated, customer support focused, organized individual who thrives in a fast-paced environment to join the Amba Flex Customer Service team!

• Handle incoming requests and orders to the spare parts team within set KPI’s.
• Provide Recommended Spare Parts Lists (RSPL) after machine sales.
• Assistance of customer service team with spare part preparation as required.
• Liaison between Amba Flex and the customer concerning spare part supply.
• Timely and correctly processing, checking, and closing requests and orders.
• Work cost efficient.
• Provide input on processes to improve the quality of the customer support.
• Proactively follow up on quotations and convert opportunities into sales.

• High school diploma.
• Administrative skills.
• Ability to work with CRM and ERP systems.
• Focus on cost efficient handling.
• High customer empathy (incl. active listening).
• Work structured and according to procedures.

• An excellent benefits package
• An international environment with an informal and collegial working atmosphere
• A lot of independence and variety in your work
• Various trainings
• Attention to physical and mental health