Services Specialist

Description

Position Title:

Employment Services Specialist

Employer:

Workforce Initiative Association

Work Location:

In-Person, Canton, Ohio

Employment Type:

Regular, Full-Time, Non-Exempt

Compensation: $20.09/hour; $39,175/annually (based 37.50 work week|1950 hours per year)

Ready to turn job searches into success stories? As an Employment Services Specialist, you are the friendly first stop for customers who walk into our Ohio Means Jobs  resource centers or meet with us online. You will help job seekers search, plan, and prepare for their next opportunity.

We’re looking for someone organized, accurate and positive, with strong verbal and written communication, and genuinely committed to helping others — someone who brings a professional, positive attitude to every interaction.

Employment Services Specialists help job seekers, employers, and community members with their workforce needs at our Ohio Means Jobs  resource centers, in person and online. You will coach customers on career exploration, resumes, and online job search, and assess their skills and readiness. You will build employability plans with them and connect them to partner and community resources. Other duties include leading workshops, staffing job fairs and community events, and entering customer data accurately into our CRM and state systems.

• Assists individual customers seeking in‑person or virtual services from the organization’s Ohio Means Jobs  resource centers and partners. Helps with job search and career exploration activities, including using , the State of Ohio’s online job search resource. Provides general orientation to the local Ohio Means Jobs  centers, their available support services, and partner program information. Assists customers with using the computer, phone, fax, and other equipment available for use within the centers.
• Provides resume and internet job search assistance and helps connect customers to partner and community resources. Assists other team members in helping individual customers find jobs, and employer customers find workers. Matches job seekers resume with employer job orders to assist employer services staff in sourcing potential job candidates for their employer customers.
• Provides follow‑up to participants to ensure supplemental activities are completed.
• Develops or revises a mutually agreed upon employability plan to access employment/training opportunities and to address barriers that impact successful job search outcomes.
• Conducts job seeker assessment to determine personal/work history to assess skills, aptitude, physical limitations, job interest and readiness.
• Provides labor market and career information that addresses the claimant’s specific needs.
• Utilize the  system to assist matching job seeker and employers based on needs and requirements.
• Provides guidance/assistance to customers regarding various activities such as registration to , creating, posting and/or uploading resumes, as well as completing a career profile assessment in the system.
• Assists with data entry of customer information into the organization’s various customer relationship management (CRM) systems.
• Facilitates workshops and assists with job fairs and other community events to provide service outreach.
• Travels as needed to assist with staffing, presentations, workshops, or events in the organization’s service area and to attend meetings/training.

• Associate degree from an accredited college or university or three to five years of related experience/training, or an equivalent combination of education and experience.
• One to three years of customer service experience preferred.
• Must have strong job search skills.…