Customer Care Specialist

Reliable attendance and dependable to work 9am-5pm EST Monday to Friday

Must live and physically work in Ohio

Reliable home internet with ability to hardwire via Ethernet

Comfortable being on the phone throughout the day

Comfortable navigation multiple computer systems at once

Able to work in a fast-paced environment

• Cell center experience
• Healthcare/health insurance experience

The Customer Care Specialist will provide inbound phone-based customer service to members, helping answer questions, resolve routine issues, and provide a positive member experience. This is a remote, fast-paced customer service role where you'll be talking with members while navigating client's systems and documenting each interaction.

• Answer inbound calls from members
• Help members with questions related to benefits, eligibility, claims, transportation, and other routine healthcare needs
• Research information and resolve member questions or concerns
• Navigate multiple computer systems while speaking with members
• Accurately document calls and member interactions
• Provide professional, friendly, and helpful customer service
• Follow client policies, procedures, and HIPAA requirements
• Follow up on unresolved issues when necessary
• Maintain dependable attendance and an assigned work schedule