Patient Relations Analyst

Title

Patient Relations Analyst

Oak Street Health

The purpose of the Patient Relations Analyst (PRA) at Oak Street Health is to educate patients about Medicare programs, resources, and affordable insurance coverage options available to them in order to increase patient access to care and retention.

• Assist patients with navigating Medicare and insurance issues including coverage, benefits, eligibility and plan optimization
• Serve as internal resource in the clinic on insurance questions for providers and staff
• Assist patients in navigating the healthcare system, help patients resolve medical bills inside and outside of Oak Street Health (advocate for the patient)
• Gain the trust of Oak Street Health patients in an effort to properly advise them in their healthcare coverage
• Manage the welcome visit and orientation process for new Oak Street Health patients
• Educate patients on how to apply for public benefits such as Public Aid and Extra Help for prescription drugs
• Support the clinic management team on operational activities as needed, including scheduling and billing
• Provide exceptional customer service
• Foster patient engagement through the design and execution of events, including center tours
• Other duties as assigned

• Computer skills:
  Ability to quickly navigate and use multiple computer programs, including Gmail, MS Word or Google Docs, Excel, etc.
• US work authorization

• Proficiency in non‑English languages such as Spanish, Polish, Russian, or other languages spoken by people in the communities we serve where necessary as required by center demographics

• Experience helping patients or customers understand their insurance coverage
• A passion for working with others to create an unmatched patient experience
• A problem‑solving orientation and a flexible and positive attitude
• Sales background preferred
• Experience with and a supportive attitude toward our patient population of older adults
• CRM experience a plus
• Bachelor degree preferred or equivalent experience
• Experience helping patients navigate the health care system, especially related to Medicare and Managed Care

40

Full time

$21.10 - $36.78

We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.

No‑cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching. Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.