Medication Liaison

'A Day in the Life' video

Opportunities with Genoa Healthcare. A career with Genoa Healthcare means you're part of a collaborative effort to serve behavioral health and addiction treatment communities. We do more than just provide medicine: we change lives for the better. People with serious mental or chronic illness - and those who care for them - have moving stories, and at Genoa we become their voice, their partner.

Working as part of a coordinated care team, we partner with community-based providers and others to ensure that people with complex health conditions get the right medications and are able to follow their treatment plans. Our personalized services - in-clinic pharmacies, medication management and more - are leading the way to a new level of care.

Genoa is a pharmacy care services company that is part of Optum and United Health Group's family of businesses. We are part of a leading information and technology-enabled health services business dedicated to making the health system work better for everyone. Join us to start
Caring. Connecting. Growing together.

The Pharmacy Technician
- Clinic Pharmacy Liaison (Medication Access Coordinator) is an on-site, clinic-embedded role that supports coordination between Genoa pharmacy teams, partner clinic care teams, and patients to promotetimelyaccess to medications and an excellent patient experience. This position builds strong clinic relationships, connects patients to Genoa pharmacy services, supports prescription routing and prior authorization workflows, and completes proactive outreach to reduce delays in therapy and improve adherence.

Working under the guidance of pharmacy leadership, the liaison helps ensure consistent workflows between clinic and pharmacy teams,identifies routine barriers to medication access, and supports process improvements within established procedures and regulatory requirements.

• Serve as an on-site pharmacy resource within the partner clinic to support coordination

• Build relationships with clinic staff, providers, and pharmacy teams

• Support prescription routing and prior authorizations

• Monitor prescription status and resolve delays

• Recruit and enroll patients into Genoa services

• Conduct adherence outreach and manage refills

• Coordinate medication delivery as needed and where permitted by state regulations

• Maintain accurate documentation and insurance information

• Ensure compliance with HIPAA and regulations

• Identify workflow gaps and support process improvements

• Increased patient enrollment and engagement

• Improved prescription turnaround time

• Enhanced adherence and refill completion

• Strong clinic and provider satisfaction

• Accurate documentation and compliance

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays

• Medical Plan options along with participation in a Health Spending Account or a Health Saving account

• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage

• 401(k) Savings Plan, Employee Stock Purchase Plan

• Education Reimbursement

• Employee Discounts

• Employee Assistance Program

• Employee Referral Bonus Program

• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

• High School Diploma/GED

• Active Pharmacy Technician License in state of residence (or ability to obtain within 30 days of hire)

• Ability to manage multiple tasks and follow processes

• Access to reliable transportation (if travel is required)

• 3+ years of pharmacy, healthcare, or related experience

• National Pharmacy Technician Certification (CPhT)

• Experience with prior authorizations and insurance processes

• Behavioral health or community care experience

• Familiarity with EHR or pharmacy systems

• Microsoft Office experience

• Patient engagement or enrollment experience

• Strong communication and organizational skills

Pay is based on several factors including but not limited to local labor markets, education, work…