Medication Liaison

Improve the lives of others while Caring. Connecting. Growing together.

Opportunities with Genoa Healthcare. A career with Genoa Healthcare means you're part of a collaborative effort to serve behavioral health and addiction treatment communities. We do more than just provide medicine: we change lives for the better. People with serious mental or chronic illness - and those who care for them - have moving stories, and at Genoa we become their voice, their partner.

Working as part of a coordinated care team, we partner with community-based providers and others to ensure that people with complex health conditions get the right medications and are able to follow their treatment plans. Our personalized services - in-clinic pharmacies, medication management and more - are leading the way to a new level of care.

Genoa is a pharmacy care services company that is part of Optum and United Health Group’s family of businesses. We are part of a leading information and technology-enabled health services business dedicated to making the health system work better for everyone. Join us to startCaring. Connecting. Growing together.

The Pharmacy Technician – Clinic Pharmacy Liaison (Medication Access Coordinator) is an on-site, clinic-embedded role that supports coordination between Genoa pharmacy teams, partner clinic care teams, and patients to promotetimelyaccess to medications and an excellent patient experience. This position builds strong clinic relationships, connects patients to Genoa pharmacy services, supports prescription routing and prior authorization workflows, and completes proactive outreach to reduce delays in therapy and improve adherence.

Working under the guidance of pharmacy leadership, the liaison helps ensure consistent workflows between clinic and pharmacy teams,identifies routine barriers to medication access, and supports process improvements within established procedures and regulatory requirements.

Primary Responsibilities:

Serve as an on-site pharmacy resource within the partner clinic to support coordination

Build relationships with clinic staff, providers, and pharmacy teams

Support prescription routing and prior authorizations

Monitor prescription status and resolve delays

Recruit and enroll patients into Genoa services

Conduct adherence outreach and manage refills

Coordinate medication delivery as needed and where permitted by state regulations

Maintain accurate documentation and insurance information

Ensure compliance with HIPAA and regulations

Identify workflow gaps and support process improvements

Success Measures:

Increased patient enrollment and engagement

Improved prescription turnaround time

Enhanced adherence and refill completion

Strong clinic and provider satisfaction

Accurate documentation and compliance

What are the reasons to consider working for United Health Group? Put it all together – competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for…