Acct Spec-Patient Outreach

The purpose of this position is to serve as a resource regarding alternative payment options for uninsured or underinsured patients and assist patients by providing them with a clear understanding of medical financial liabilities and assistance options.

Aultman Hospital

The purpose of this position is to serve as a resource regarding alternative payment options for uninsured or underinsured patients and assist patients by providing them with a clear understanding of medical financial liabilities and assistance options.

This department is responsible for assisting patients with charity adjustments and financial solutions.

• High School Diploma or equivalent
• 3 years of experience with financial counseling and charity care

• Comprehensive knowledge of billing and collection procedures
• Knowledge of claims review
• Refined communication skills, both written and oral
• Ability to cope with the stress of the position and deadlines imposed
• Refined organizational skills
• Ability to function independently, displaying personal integrity and always maintaining confidentiality
• Professional manner and appearance in accordance with Aultman Health System policies
• Comprehensive knowledge of computer and software systems utilized by the department.

• Maintains a detailed tracking process to assure accurate initiation and completion of application processing
• Maintains an expert level of knowledge in all systems utilized in the day-to-day role and responsibilities of this position.
• Meets regulatory submission deadlines
• Maintains an organized database of all current and previous applications
• Maintains a working knowledge of Federal, State, and commercial insurance requirements, regulations, and reimbursement
• Works with management to develop, educate, and implement practice protocols and procedures to assure compliance with HCAP regulations.
• Maintains open communication and confidentiality with customers, peers, and referral sources
• Identify areas for inter and intradepartmental operational improvements.
• Knowledge of insurances and social services
• Work with other hospital departments to assure integration of financial counseling into clinic areas in coordination with vendors
• Work in coordination with local and/or state social service agencies to provide care for patient after discharge from Aultman Health System
• Assist in coordinated prescription assistance for patients in need of that service

• Work eight hours a day.
• Possible Hybrid/WFH schedule available
• Lunch periods and breaks are coordinated with other staff members to maintain adequate floor coverage
• Cross training in all areas in the department is required.

Category III - Includes tasks that involve no exposure to blood, body fluids, or tissues and Category I tasks are not a condition of employment. The normal work routine involves no exposure to blood; body fluids or tissues (although situations can be imagined or hypothesized under which anyone anywhere might encounter potential exposure to body fluids.) Persons who perform these duties are not called upon as part of their employment to perform or assist in emergency care or first aid or to be potentially exposed in some other way.

• Lifting 0-10 lbs
  Never
• Lifting 10-20 lbs
  Never
• Lifting 20-35 lbs
  Never
• Lifting 35-50 lbs
  Never
• Lifting 50-75 lbs
  Never
• Lifting 75-100 lbs
  Never
• Lifting over 100 lbs
  Never
• Forward Reaching
  Occasional 10-33%
• Overhead Reaching
  Occasional 10-33%
• Standing
  Occasional 10-33%
• Walking
  Occasional 10-33%
• Sitting
  Continuous 66% of the day
• Climbing
  Never
• Stairs/Ladder
  Never
• Bending/Stooping
  Never
• Twisting/Turning
• Kneeling/Squatting
• Crawling
• Pushing/Pulling 0-10 lbs
  Never
• Pushing/Pulling 10-20 lbs
  Never
• Pushing/Pulling 20-35 lbs
  Never
• Pushing/Pulling 35-50 lbs
  Never
• Pushing/Pulling 50-100 lbs
  Never
• Pushing/Pulling over 100 lbs
  Never
• Carrying 0-10 lbs
• Carrying 10-20 lbs
• Carrying 20-35 lbs
• Carrying 35-50 lbs
• Carrying 50-100 lbs
• Carrying over 100 lbs
• Grasping/repetitive sustained
  Never
• Fine motor coordination
  Continuous 66% of the day
• Vision:
  Near/Far/Color
  Continuous 66% of the day
• Hearing: ordinary conversation/other
  Continuous 66% of the day