Registration Clerk

Part Time , Afternoon Shift , 4p-12:30a, 2:30p-11p, 2p-10:30p, 10:30a-7p

The Registration Clerk creates accurate and thorough registration for Emergency Department visits. The Registration Clerk secures appropriate signatures, financial information and documents for treatment and billing purposes. The Registration Clerk interacts in a customer-focused and compassionate manner to ensure patients’ and their representatives’ needs are met, and that they understand the hospital’s policies as it relates to professional, efficient, and quality customer services.

• High school diploma or GED
• Ability to type at least 35 wpm
• Familiarity with medical terminology, useful

• Ability to perform a variety of tasks, often changing assignments on short notice.
• Will be required to learn and work with multiple software/hardware products during an average workday.
• Must possess excellent verbal and listening communication skills.
• Must be able to maintain a professional demeanor in stressful situations.
• Must be adept with machinery typically found in a business office environment.
• Possesses mathematical aptitude to make contractual calculations and estimate patient financial obligations.
• Able to build productive relationships with all contacts.
• Ability to work calmly and accurately in stressful situations

• Registration and Account Creation
• The Registration Clerk will enter patient into system via face-to-face interactions or documentation sent with patient from other facilities.
  • Accurately and thoroughly collects, analyzes, and records demographic, insurance, financial, and clinical data in computer system.
  • Updates and edits information in computer system, ensuring that all fields are populated correctly and appropriately.
  • Obtains information and completes Medicare Secondary Payer Questionnaire and other payer-specific documents as required
  • Captures correct primary care physician
  • Records patient e-mail address when available for enrollment to patient portal and/or applicable surveys.
  • Tears down and assembles ED charts
  • Contacts MSO (Mobile Screening of Ohio) for any workman’s compensation patient’s needing testing for work related injuries.
  • Memo all pertinent information regarding demographics, billing, and insurance into Cerner Registration
  • Comprehensive knowledge of the following systems: MPAC, Cerner (First Net), Ault Works/Systoc, Rev Runner, AHIQA
  • Delivers Important Medicare information to Medicare patients being admitted as Inpatient or Observation status. Obtain signature showing that you delivered IMM or MOON documents.
• Initiates electronic inquiries to payers and obtains eligibility and benefit information.
• Ensures accuracy of patient data with electronic inquiries as it relates to addresses.
• Assesses patient liability at time of service in respects to coordination of benefits of insurance payers.
• Provides patients with financial assistance applications per department guidelines.
• Administrative Clerical Duties
  • Ensures patient tracking systems are updated with patient activity.
  • Answers phones and routes calls as necessary.
  • Monitors and maintains multiple work queues as instructed and assigned.
• Demonstrates compliance with all policies related to the organization’s Corporate Compliance Program as evidenced by attendance at applicable educational programs; consistently carrying out job responsibilities ethically and professionally; exhibiting ethical and professional workplace behavior and decision-making; and reporting any infractions using the appropriate chain of command and without fear of retribution.
• Completes annual learning requirements, reviewing fire safety and electrical safety policies, applicable code reviews, disaster plan…