Information Technology Desktop Support

AllSTEM Connections is excited to be recruiting on behalf of one of our esteemed clients!

We are currently seeking qualified candidates for the following opportunity. If you're looking to take the next step in your career and align with a company that values innovation, collaboration, and growth, we encourage you to review the position details below and apply today.

Role- IT Desktop Support

Hourly – USD 25.00 /hr

Onsite position / Local Candidates only

Location - 350 Orchard Ave NE, North Canton, OH 44720

Contract End Date - 3/5/2026

Job Summary

Qualifications:

• Professional education in Computer Science, Information Technology or related field
• Minimum 3 years of experience in a support role
• Experience supporting and assessing multi-vendor solutions
• Experience working within multi-disciplinary teams in a complex project setting
• Experience engaging with a variety of stakeholders including senior executives
• Good communication skills – both written and verbal
• Strong attention to detail
• Support Windows operating systems and corporate image installation and maintenance
• M365 management/troubleshooting, including (Outlook, MS Teams, Word, Excel and Bit locker Management)
• Maintain high level of professionalism
• Understanding of Exchange, Unified Communications, Active Directory, SCCM, Windows, Microsoft Intune, Autopilot, MS Office, Web applications and emerging technologies.

Preferred Qualifications

• Professional appearance and demeanor with team player attitude
• Comfort and ease interacting with individuals at all levels of the organization.
• Strong interpersonal and organizational skills
• Sense of urgency

Responsibilities:

• Provides PC and mobile device supports within the corporate headquarters and surrounding campus
• Performs inventory management on IT related assets for North America region
• Manages day-to-day level 1 or 2 IT requests from users walking in and remote requests
• Uses IT ticketing system to ensure IT service level agreements are meet
• Supports global IT L3 support teams as needed with hands/eyes
• Provides White glove support to our senior leadership team
• Performs hardware support for print devices, workstations, mobile devices and collaboration room equipment
• Utilizes an IT Asset management system to ensure all IT system assets are up to date
• Liaises with Local IT Procurement teams as needed
• Participates in IT projects as required

• Seniority level
  
  Mid-Senior level

• Employment type
  
  Contract

• Job function
  
  Information Technology, Analyst, and Other
• Industries Information Services and Financial Services

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