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Global Director of Customer Support & AI Excellence

Job in Canton, Stark County, Ohio, 44701, USA
Listing for: 3E
Full Time position
Listed on 2026-01-01
Job specializations:
  • IT/Tech
  • Management
Salary/Wage Range or Industry Benchmark: 110000 - 130000 USD Yearly USD 110000.00 130000.00 YEAR
Job Description & How to Apply Below
A mission-driven company based in Ohio is seeking a Director of Customer Support to oversee a global support organization. The ideal candidate will have over 10 years of experience in customer support within the SaaS industry, along with strong leadership skills. This role involves designing support strategies to enhance customer satisfaction and establish KPIs to track success. The company offers a competitive salary, with a range of $110,000-$130,000 annually, plus various benefits including health insurance and 401(k) plan with matching.
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