Tier III Help Desk Technician

Description

Schumacher Homes is an award-winning company which strives to be the best on your lot custom home builder providing the ultimate customer experience.

36 HOUR WORK WEEK - Our employees drive our success, and we show our appreciation by committing to offering a shorter work schedule to enhance work/life balance.

Canton, OH office (2715 Wise Ave NW, Canton, OH 44708).

Our Tier III Technician
:

• Will assist clients who are experiencing any procedural or operating difficulty with the use of IT applications, products or services.
• Provide support for all Information Technology products and services.
• Determine the most effective manner to resolve client's technical issue.
• Update tickets with appropriate entries of activities and closes tickets with resolution entered upon completion of the job.
• Elevates complex and/or high priority problems to the appropriate support groups for resolution.
• Works on Help Desk related projects as assigned by supervisor.

WORK HARD, HAVE FUN, PRODUCE RESULTS

You'll be at home with Schumacher Homes, the premier on-your-lot builder!

As part of our hiring process, we may use technology, including AI-assisted tools, to help review applications and support recruiting decisions. All hiring decisions are ultimately made by our recruiting team and hiring managers.

Requirements

This position requires experience in hardware, software and network troubleshooting.

• A+, Network+, or higher certifications required.
• Knowledge of operating systems
• Computer hardware/software maintenance
• Apple and/or Android setup and maintenance
• Excellent oral and written communication skills
• Excellent multi-tasking ability and prioritization skills

Benefits
:

• Medical, dental, vision, life, critical illness and accident insurance
• 401K Plan + employer match
• Paid Time Off and Paid Holidays
• Homebuilding discount