Principal National Support Engineer II

The Principal National Support Engineer II provides the highest level of technical expertise and experience to the Fujifilm Healthcare Medical Informatics business covering all currently offered products including, but not limited to: storage systems, PACS (Radiology/Cardiology), VNA, Mobility, 3D Systems, Syncomm and Clinical Information Systems. While this position primarily supports the Technical Assistance Center (TAC), technical leadership and direction is provided to all other functional departments within the business including development.

In some cases, support is also provided to the modality side of the business as well.

At FUJIFILM Healthcare Americas Corporation, we’re on a mission to innovate for a healthier world, and we need passionate, driven people like you to help us get there. Our cutting-edge healthcare solutions span diagnostic imaging, enterprise imaging, endoscopic and surgical imaging, as well as in-vitro diagnostics.

But we don’t stop at healthcare; our Non-Destructive Testing (NDT) team harnesses advanced radiography solutions to keep transportation infrastructure, aerospace, and oil and gas assets safe and running smoothly.

Ready to innovate, collaborate, and make a difference? Join us and bring your big ideas to life while working in a dynamic, flexible environment that fuels your creativity and drive.

Our headquarters is in Lexington, Massachusetts, an inspiring healthcare research hub in a historic town.

Fujifilm is globally headquartered in Tokyo with over 70,000 employees across four key business segments of healthcare, electronics, business innovation, and imaging. We are guided and united by our Group Purpose of “giving our world more smiles.” Visit:

• Lead major incident resolution efforts, taking ownership of the most critical customer cases end-to-end.
• Act as a designated Subject Matter Expert (SME) for specific product areas, providing advanced guidance to peers and junior engineers.
• Deep Technical Individual Contributor:
  Expert troubleshooter and primary interface for complex escalations, mastering 3 core product lines and able to effectively support a minimum of 1 or more of other products offered by Fuji.
• Proactively mentor and guide junior technical support engineers, contributing to their technical development.
• Tasked with providing advanced technical training to the TAC, Upgrade and Project Engineer team members.
• Tasked with the review and triaging of escalations received from TAC for domestic customers, present this issue to development, and work with development until resolution.
• Tasked with the review and triaging of escalations received from International Partners, presenting the issue to development, and works with development until resolution.
• Work in concert with TAC and/or directly with domestic customers as needed until resolution.
• Work in concert with TAC and/or directly with International Partners as needed until resolution.
• Works directly with development on special projects, new software/product releases or as needed.
• Tasked with communicating clinically related issues to development.
• As needed, drive technical issues directly with customers.
• When requested, assist the marketing and sales teams is responding to technically related questions presented in Request for Proposal (RFP) received to win new business opportunities.
• Operates with minimal managerial supervision, while being driven through self-motivation and driving issues to completion.
• Engages immediately upon request from TAC on issues with high visibility customers and highly complex escalation.
• Provide technical assistance to the international partners.
• Provide on-call assistance to TAC, PE, or UE teams for…