Law Firm Client Care Coordinator

Client Care Coordinator – Overview

Bixler Moore, LLC is seeking a full‑time Client Care Coordinator to serve as the primary non‑attorney point of contact for our estate planning and estate administration clients. This high‑responsibility, client‑facing role is for someone who takes pride in organization, communication, and helping people feel informed and supported during important life events. You will guide clients through our firm’s process, coordinate communication between attorneys and outside professionals, and remove administrative and logistical burdens from attorneys so they can focus on legal strategy and analysis.

• Serve as the primary non‑attorney liaison for estate planning, probate, and trust administration clients
• Manage high‑volume inbound and outbound client communication with professionalism and empathy
• Conduct client intake, gather required information, and open new matters in the firm’s case management system
• Schedule and coordinate attorney consultations, meetings, and signing appointments
• Prepare, review, and organize client correspondence, documents, and execution materials
• Track attorney notes, correspondence, and time entries to ensure matters move efficiently
• Coordinate with financial advisors, CPAs, insurance professionals, and courts as needed
• Maintain accurate digital and physical files from matter opening through closing
• Support standardized workflows and proactively identify issues before they escalation

• Strong organizational and time‑management skills with high attention to detail
• Excellent written and verbal communication abilities
• Comfort working directly with clients during sensitive or emotional situations
• Ability to manage multiple matters simultaneously while maintaining accuracy
• Prior experience in a law firm, professional services, or client‑facing administrative role preferred
• Proficiency with case management systems, document management, and scheduling tools
• Notary Public or willingness to obtain promptly

$21 – $25 hourly

Full job description available upon request.