Project​/Office Manager

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Full-Time | $25+/hour (based on experience)

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Close proximity to Canton strongly recommended

Stand Out Design & Marketing is a growing, full-service marketing agency built on strong relationships, clear systems, and real results. We are at a stage where growth requires strong daily leadership, structure, and ownership
, not chaos or constant oversight.

We are hiring an Office & Operations Manager to become the backbone of our day-to-day operations.

This is a senior, in-office role for someone with real experience who wants long-term stability, leadership growth, and the opportunity to help run the business daily.

This position starts as a trusted right-hand to ownership and is intentionally designed to grow into full operational oversight within 6–8 months
.

This role exists to:

• Protect leadership time
• Keep clients informed, calm, and confident
• Ensure projects, people, and priorities move forward
• Bring structure to a creative agency environment
• Enforce standards, policies, and accountability
• Grow into overseeing daily operations and leadership

You will act as the bridge between ownership, the team, and clients
, ensuring communication is clear, work is moving, and expectations are consistently upheld.

• Oversee daily office operations and workflow
• Ensure the office environment is organized, professional, and running smoothly
• Maintain structure, systems, and internal processes
• Enforce company policies and ensure adherence to the employee handbook
• Help team members understand, interpret, and properly apply company policies
• Address attendance, scheduling, and time tracking issues consistently and professionally
• Hold employees accountable for showing up on time, taking proper lunches, and avoiding unauthorized overtime
• Identify issues early and solve them before they escalated

• Coordinate projects across design, web, social, and marketing services
• Assign tasks, follow up consistently, and ensure deadlines are met
• Live inside Asana to manage tasks, priorities, and progress
• Keep internal communication clear, organized, and documented
• Bring clarity to fast-moving, multi-client workloads

• Serve as a strategic buffer between clients and ownership
• Handle day-to-day client communication professionally and confidently
• Manage expectations, timelines, and follow-ups
• Resolve most client issues independently and elevate when appropriate
• Build strong, long-term client relationships rooted in trust and clarity

• Coordinate social media planning and execution
• Ensure brand consistency and timely posting
• Communicate with internal team members responsible for content and design
• Understand marketing strategy well enough to speak confidently with clients
• Facebook Ads understanding is a strong plus
  , including campaign intent and performance basics
• Provide structure and leadership without micromanaging
• Be calm, direct, and steady under pressure
• Support onboarding, training, and accountability as the team grows
• Help maintain a cohesive, professional office environment
• Reinforce company expectations in a fair, consistent, and respectful manner

• Start with limited authority while learning systems and workflows
• Gain increased decision‑making power as trust is earned
  
  Grow into full daily operational oversight within 6–8 months
• This role is being developed into an Operations Lead / General Manager–level position

This is not an entry‑level role
. Having a college degree is NOT required.

You must have:

• Agency experience in marketing, design, advertising, or web
• Strong client-facing experience handling timelines, expectations, and difficult conversations
• Operations or project management experience
• Working knowledge of marketing, websites, social media, and branding
• Prior people management or leadership experience
• Comfort enforcing policies and holding others accountable
• Excellent written and verbal communication skills