Boat Services Manager

## Boat Services Manager Bass Pro Shops
5951 Bass Pro Drive West Chester, OH 45069
** Salary Negotiable
** Full-time Apply Now### Job detailsPAYSalary Negotiable JOB TYPEFull-time LOCATION
5951 Bass Pro Drive West Chester, OH 45069

POSTED1 week ago### Full description
** Job Overview
** Bass Pro Shops is seeking a full-time Boat Services Manager to oversee day-to-day operations within the Boat Service department, including service, rigging, warranty, parts, inventory, detailing, and boat delivery activities. Working under the Boat Manager, this position provides daily leadership to service associates, coordinates workflow, supports department financial goals, and helps ensure an efficient and positive customer experience.
** Essential Duties and Responsibilities
*** Supervises and provides daily direction to Boat Service department associates
* Schedules and assigns service, rigging, and warranty work to support timely completion
* Supports department goals related to service and parts sales, gross margin, inventory, payroll, and productivity
* Manages unit and parts inventory and helps maintain inventory accuracy
* Ensures warranty claims are submitted accurately and payments are received in a timely manner
* Oversees boat detailing and delivery to ensure customers receive a professional experience
* Assists with hiring, training, scheduling, coaching, and performance management of department associates
* Resolves customer and operational concerns in coordination with the Boat Manager
* Maintains a safe, clean, organized, and customer-focused work environment
* Supports boat shows, dealership events, and other promotional activities
* Performs other duties as assigned
** Qualifications / Requirements
*** Two to four (2-4) years of experience in retail boating, marine service, or a similar industry
* Strong leadership, communication, and interpersonal skills
* Ability to coordinate service workflow, employees, inventory, and multiple priorities
* Ability to analyze reports and basic financial information, including percentages, discounts, and commissions
* Proficiency with word processing, spreadsheets, point-of-sale, and inventory management systems
* Strong customer service and problem-solving skills
* Ability to establish effective working relationships with customers, associates, managers, and corporate staff
* Ability to regularly stand, walk, and perform computer-based work
* Ability to occasionally lift up to 50 pounds
* Supervisory experience preferred
** Salary:
** Competitive compensation based on experience