Sales Support Coordinator

Under the direction of local management and Sales, the Sales Support Coordinator will develop and maintain relationships with existing clients within the technical and manufacturing fields. This position will receive Customer inquiries from Outside Sales or directly from the Customer via phone and email. The successful candidate will be able to work with a sense of urgency, be customer focused and will have the ability boost order profitability by upselling and recognizing opportunities to cross-sell.

• Assists location by cultivating and maintaining Customer relationships with electrical contractors, distributors, end users and utilities.
• Create and maintain positive relations with vendors, internal business unit leaders and strategic business relationships; utilize contacts to ensure our customers are getting the best value and support.
• Work with internal departments to ensure customer transactions are processed accurately and efficiently.
• Successfully manage job function(s) by continuously demonstrating following:
• Prepare quotes as presented by local management and sales. Send out quotes via email or other approved method.
• Enter orders into database accurately and in a timely manner as per company and location procedures.
• Continuously follow up all quotes/projects/orders daily, weekly, etc. Track Customer follow up.
• Follow up on Customer requests. Answer inquiries or get/direct Customers to best source for quick resolution of request(s).
• Frequent communication with Customer and operations team regarding quotes, orders, and/or work in process.
• Conduct Customer communication in a highly customer service-oriented manner and potentially expand the scope of project work as well as negotiate any extra charges associated with work performed.
• Create reports as assigned.
• Attend/support applicable customer events, trade shows as directed.
• Other duties as assigned.

• Associate’s degree in related field or experience equivalency and a minimum of 5 years related experience.
• Experience in the electrical industry and business to business sales support experience desired.
• Preferred experience using Microsoft Dynamics (GP)
• Strong verbal and written communication skills
• Able to communicate with a variety of individuals
• Strong computer and data entry skills.
• Able to handle multiple projects, able to problem solve.
• Able to follow through on projects, assignments with minimal supervisor.

RESA Power is a dynamic, people first organization that prides itself on being the employer of choice in its industry! RESA is fortunate to have an extraordinarily talented group of people who take pride in everything they do! RESA Power has locations throughout the United States & Canada. We are a trusted service provider committed to ensuring the safety, performance, and compliance of electrical distribution systems.

With a track record of long-term partnerships and excellence in customer experience for nearly a decade!

Ensure reliable and safe mission-critical power across our customers’ electrical infrastructure lifecycle.

To be the premier, first-choice, trusted provider in the US and Canada for critical power services and products by delivering the best customer and employee experience in the industry.

• We pride ourselves on our integrity and expertise. We don’t cut corners.
• You perform job responsibilities safely, efficiently, and thoroughly all day, every day.
• You conduct yourself professionally, ethically, and honestly.
• You display sound judgment and decision-making skills. You avoid choosing courses of action that assume unreasonable risk to yourself or the Company.
• You are on time and preplan time off.

• Our…