Field Service Tech

Duties & Responsibilities

• Provide customer service and support during field visits
• Build and maintain positive relationships with customers
• Interface with the Engineering Dept. to diagnose errors or technical problems and determine proper solutions
• Understand customer requirements and make appropriate recommendations and briefings
• Produce timely and detailed service reports
• Comprehend installation and maintenance manual
• Understand shipping bills of materials packing and marking methods
• Complete purchase requisitions and submit internal requisitions
• Provide quotes to customers for replacement parts

None

• Troubleshoot, test, measure, and repair equipment on site
• Ability to read blueprints and CAD drawings

• Five years’ experience in a production environment preferred
• Personal Protection Equipment Training (PPE), Lock Out-Tag Out Onsite training available
• Forklift and Overhead Crane Certification
• Onsite training available

• Ability to lift, carry, push, and pull up to 25lbs.
• Prolonged periods of sitting
• Able to travel

US-OH-Canton

Why IES Infrastructure? IES Infrastructure offers competitive salaries. But, if you make your employment decision based on salary only, you’re overlooking other significant factors – work environment and employee benefits. We offer a friendly, team-work environment with opportunities for continuous development and career advancement. We also offer a comprehensive benefits package that provides real protection for you and your family.

• Health & dental insurance
• Group life & accidental death & dismemberment insurance
• Supplemental life insurance
• Voluntary accident insurance
• Company Paid Disability insurance (short and long-term)
• Vacation and holidays
• 401k

• Commitment to Excellence – Consistently exceeds expectations.
• Honesty and Integrity – Strive to do what is right and do what we say we will do.
• Safety – Create a safe working environment in all operating locations.
• Respect – Honor the rights of all involved.
• Communication – Communicate clearly and directly with all involved.
• Employee Satisfaction – Create employee opportunities for growth and development.
• Innovation and Creativity – Apply creative ingenuity to make us better, faster, and first.
• Resiliency – No obstacle will stop us from accomplishing our goals.
• Teamwork – Above all else, work together as one team and one group of professionals.

All positions require customer focus with a service-oriented attitude as well as attention to detail with excellent verbal and written communication skills. Ability to adapt to changes in daily activities is essential. Ability to travel and work overtime/weekends, as needed, to meet customer and in-house demands. All applicants must pass a background check and drug/alcohol screening and must have a clean driving record.

PLEASE NO AGENCY CALLS. NOTE TO ALL AGENCIES:
Any unsolicited agency resumes or agency represented candidates that are presented to any IES employee without first having a signed contract between that agency and the IES Talent Acquisition organization will become the property of IES and no fees will be paid.

The IES policy on equal employment opportunity prohibits discrimination based on race, color, religion, national origin, sex, age, gender identity, sexual orientation, individuals with disabilities, protected veterans, or any other protected status or characteristic. This policy applies to recruiting, hiring, transfers, promotions, terminations, compensation, benefits, and all other terms and conditions of employment, and also states that retaliation against any employee who files a complaint…