Technology Solutions Field Technician

Description

Find YOUR Fit at SITECH Ohio!

Are you ready to join a winning culture that strives to be the top-performing, dynamic industry leader and partner of choice? At SITECH Ohio, a division of Ohio Machinery Co., we provide the products and solutions that help our customers build, improve, feed, power, and protect our world. Come grow your career with us and see what opportunities await today!

Hours:

7am-4pm

This position will be responsible for the Northern Ohio territory;
Akron, Canton Cleveland, Toledo, etc.

• Innovative Environment:Work with cutting-edge GPS and Laser positioning technology on earth-moving construction equipment.
• Career Growth:We invest in your professional development and offer opportunities to advance your career.
• Supportive Team:Join a team that values collaboration, customer satisfaction, and excellence.

As a Technology Solutions Field Technician, you will:

• Perform product repair and maintenance for GPS and Laser positioning products.
• Support our customers and manage all customer contact information within our software systems, mainly DBS (Dealer Business System).
• Install and fulfill service repair obligations promptly by managing service processes and adhering to written procedures.
• Provide technical support, training, and customer relations (both phone and in-person).
• Complete repairs are primarily in the field or at our facility.

• High School diploma or equivalent.
• Two-year Technical Degree or a minimum of two years of experience in electronics, mechanical, or optical service repairs.
• Previous experience with GPS and laser positioning software and hardware is highly desired.
• Experience in the mechanical field, ideally with heavy equipment, is desired.

• Strong mechanical/electricity aptitude.
• Ability to prioritize work based on customer requirements while achieving service goals and objectives.
• Excellent verbal and written communication skills.
• Proficiency in computer skills, including Word, Excel, and Outlook.
• Ability to install programs, copy files, and download/upload upgrades to various equipment.
• Good time management and analytical decision-making skills.
• Ability to work with minimal supervision.

Join us at SITECH Ohio and be part of a team that makes a difference!

EMPLOYEE BENEFITS

• 401(k):
  Match and employer discretionary contribution.
• Health Insurance:
  Two options are available, including an HSA with a dollar-for-dollar match of up to $1,200 per year.
• Dental & Vision Insurance:
  Comprehensive coverage options.
• Financial Access:
  Membership in a credit union is available.
• Insurance:
  Life Insurance, Short-Term Disability, and Long-Term Disability coverage.
• Educational Opportunities:
  Scholarships for employees’ spouses and children through the Ohio Machinery Education and Opportunity Foundation.
• Compensation:
  Base pay, annual bonus potential, and company success share bonuses.

PHYSICAL REQUIREMENTS:

Forty (40) pounds Lift/Carry and Fifty (50) pounds lift and pull. Up and downstairs, standing, sitting, and climbing onto and into machines. Frequent movement requiring hands, wrists, and fingers. The noise level in the work environment is usually quiet in office settings and moderate to loud in other situations, with both constant and sudden loud noises possible.

EEO, Veterans & Disabled Employer, and VEVRAA/503 Federal Contractor.