Teller,Social Work Job Canton area,Ohio USA,Social Work

As aTeller at First Commonwealth,you will live out our Mission to improve the financial lives of our neighbors and their businesses. You will understand the importance of the customer experience, and the role each employees plays in delivering on our Customer Service Promise every day. Through your involvement in day-to-day operations you will learn to create an amazing experience in the Center for employees and customers.

You take personal pride in solving problems for your personal and business customers and you will own issues from beginning to end and help keep the Financial Solutions Center running smoothly and efficiently. You get excited about building relationships and identifying opportunities to equip our customers with financial solutions that will help them achieve Financial Confidence. You are intellectually curious, enjoy engaging customers in conversations to assess their needs, have strong listening skills and are not afraid to ask for your customers’ business.

You will work with your Manager on your Pathways progression and personal development, because you know that, as aTeller, you can change people’s lives.

As aTelleryou are eligible for quarterly sales & service incentives.

What Great Looks Like in this Role

As an Teller, your days will be divided into 5 essential job functions:

Champion Operations and Compliance – 80% of your time will be spent protecting the privacy and security of our customers. You will do this through the following activities:

Protect the privacy and the security of our customers
Process daily transactions and be alert to fraud
Follow proper cash handling, teller differences and dual control guidelines
Always maintain proper cash limits including drawer, vault and total FSC limits
Mitigate risk by adhering to FCB policies, procedures and processes
Ask questions and seek guidance

Grow Consumer Relationships – 5% of your time will be spent establishing and growing consumer relationships through the following activities:

Engage in productive conversations on inbound calls and at the drive thru
Utilize marketing campaigns to inform customers about our products and promotions
Ask for referrals and advocate for the Refer-A-Friend program
Partner with your team to uncover additional needs based sales opportunities

Deepen Consumer Relationships – 5% of your time will be spent growing relationships with your existing customer base. You will do this through the following activities:

Conduct service related outbound calls and achieve assigned call goal
Identify partner referrals by asking purposeful questions
Obtain unsecured lending certification to uncover non-real estate secured lending opportunities

Personal Development – 10% of your time will be spent ensuring that you are engaging in the right activities to drive growth, both in balance sheets and in yourself. This will happen by engaging in the following activities:

Take ownership of your own development
Progress toward completion of Pathways
Learn BUILD and BUILD 2.0, our sales conversation framework
Become a subject matter expert on our digital products
Stay informed with Need2

Know and First2

Know
Complete all required trainings in a timely manner

Customer Experience – every day, every customer, every interaction you will always have the following at the top of your mind:

Live our Mission and Core Values
Be a Champion of our Customer Service Promise to Put Customers First, Be Relentless, Inspire Confidence, Champion Simplicity and Obsess with Yes
Increase the sales effectiveness and efficiency of your team by championing BUILD and conducting consistent outbound calling
Promptly follow-through and ensure you are the single contact for problem resolution
Follow the “One to say YES, two to say NO” rule
Maintain the highest standard of conduct and account integrity for yourself and your team

Bona Fide Occupational Qualifications

A high school diploma or equivalent.

Two (2) or more years of relevant experience in a client-centric sales environment with a proven track record of exceeding assigned goals, delivering a high level of client service and adhering to operational expectations.

Excellent communications skills, passionate about helping others, motivated to learn, solutions-based sales skills, professionalism, resourcefulness, exceptional relationship-building skills, ability to excel in a complex and dynamic environment.

Technologically savvy (i.e., Microsoft Office, Internet, mobile technology, bank systems).

A valid driver’s license and ability/willingness to travel regionally.

Qualifications Education Required

High School or better.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.

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Job Posting Language

Teller, Social Work