Case Manager - OCL

Employer:

Workforce Initiative Association

Work Location:

In-Person, Canton, Ohio

Employment Type:

Regular, Full-Time, Non-Exempt

Compensation: $22.65/hour; $44,168/annually (based 37.50 work week|1950 hours per year)

Are you an experienced case manager who thrives on helping young adults move their lives forward? Join our OCL team as an Employment Services Professional and be part of a group that values your expertise, invests in your growth, and gives you the tools to make a real difference in your community.

We're looking for someone organized, efficient in time management, strong verbal and written communication, and genuinely committed to helping others — someone who brings a professional, positive attitude to every interaction.

WIA’s Ohio Career Launch (OCL) formerly Comprehensive Case Management and Employment Program (CCMEP) is part of an innovative initiative that helps low-income young adults ages 18–24 build career paths, find employment, and break the cycle of poverty. OCL is unique in that it blends funding from the Workforce Innovation and Opportunity Act (WIOA) youth program and the Temporary Assistance for Needy Families (TANF) program — giving case managers the flexibility to build individualized services around each customer's strengths and needs, rather than fitting customers into a one-size-fits-all program.

As part of this team, you'll help connect customers — many of whom are low-income, parenting, in or formerly in foster care, homeless, disabled, or working toward a GED or diploma — with services such as paid work experience, career coaching, education and training, mentoring, mental health support, child care, transportation, and more. This is a chance to do work that focuses on people and helps young adults imagine and reach their greatness.

The Employment Services Professional provides assessment and case management services within one of the organization's core program areas. You'll guide customers through every stage of the customer journey — from eligibility through case management, employment readiness, training enrollment, job search, and follow‑up.

• Screen customers for program appropriateness and eligibility; refer them as needed to Ohio Means Jobs  Stark and Tuscarawas Counties, partner programs, and local community resource
• Process enrollment paperwork, customer agreements, and contracts
• Provide case management support throughout each customer's plan, coordinating with internal and external partners to help customers secure and report employment
• Maintain accurate, detailed, and timely customer case notes and files, and enter data into required systems
• Prepare customer training budgets based on published tuition rates, allowable supplemental costs, and grant allocations
• Build and maintain strong relationships with local providers, community collaboratives, and partner initiatives
• Guide and support customers in line with their goals to keep them engaged and active in program services; track attendance and collect required documentation
• Stay up to date on industry trends, training program options, in-demand occupations, and local community resources
• Collaborate with the team to solve problems, set goals, and strengthen the organization's services
• Learn and effectively use the software systems relevant to your role
• Follow up with customers to ensure supplemental activities are completed
• Develop and update individualized employability plans that address barriers and connect customers to employment and training opportunities
• Provide labor market and career guidance tailored to each customer's needs
• Use the  system to match job seekers with…